Lyro - AI Agent
Add knowledge to Lyro, test its answers, and activate it for chat or email. Configure Guidance and Actions, connect your product catalog, and review AI support results.
Articles
26 articlesConnect Lyro with MCP servers
Connect Lyro with an MCP server, choose how it authenticates, pick the tools Lyro can use, manage them, and see how many active MCP tools your plan allows.
Copilot
Get AI-suggested replies from Copilot in conversations and tickets, choose its knowledge sources and turn auto-suggestions on or off.
Data sources - Lyro's knowledge base
Add and manage Lyro's knowledge: websites, Q&As, CSV and PDF files, Zendesk articles, your Help Center articles and your product catalog.
How to create a good FAQ for Lyro?
Write clear FAQ answers and use Lyro conversations to find missing knowledge.
How to disable Cloudflare's firewall for Lyro?
Allow Lyro to scan your website with a Cloudflare firewall exception.
How to import knowledge from your existing system into Lyro
Import public Zendesk articles or arrange a custom knowledge import with our team.
Lyro - a quick setup
Set up Lyro in four steps: add knowledge, test it in the Playground, activate it in Channels (live chat and email), and take it further with Actions, Guidance and Proactive roles.
Lyro - Proactive roles
Let Lyro start conversations on your website with proactive roles: triggers, first message and instructions, templates, conflicting triggers, and how roles count toward your Guidance and Flows limits.
Lyro - the conversational AI agent
Everything about Lyro, the AI agent: setting it up, its knowledge, behavior, channels (including whole email threads from October 26, 2026), name, satisfaction survey and analytics.
Lyro Action templates
Find Lyro's ready-made Action templates, add one in a click or customize it, and set up the Calendly, Shopify, Klaviyo, Mailchimp and HubSpot templates step by step.
Lyro Actions
Let Lyro reach your other tools through API calls, or your Shopify store through ready-made steps: build, test and activate Actions, and keep an eye on their logs and limits.
Lyro Analytics
Check how Lyro performs: the AI support report on every plan (live conversations, emails, knowledge performance) and the 30-day dashboard in Lyro's Hub.
Lyro Guidance
Tell Lyro how to talk and behave with Guidance: tone of voice, emojis, your own instructions with contact properties, audiences, and the limits on active Guidance.
Lyro Multilanguage support
Lyro answers in 51 languages: set its default language, limit the languages it uses, and give it different knowledge for each language with Audiences.
Lyro on email: answering whole email threads
From October 26, 2026, Lyro answers your customers' follow-up emails too: how to let it answer from your mailboxes, prepare it, review its emails and measure the results.
Lyro Procedures
Give Lyro step-by-step Procedures that use Actions, MCP tools, Contact Properties and tickets, test them, and see the conversations where they were used.
Lyro Simple Actions (legacy)
For projects that still have them: find, create and manage Lyro's legacy Simple Actions (flows started by Visitor says), and how they count toward your Lyro quota.
Lyro Suggestions
Turn questions Lyro couldn't answer, and ones your agents resolved, into new Q&As from Knowledge > Suggestions - and ignore the ones you don't need, one by one or in bulk.
Product fields: let Lyro read your Shopify metafields
Add Shopify product and variant metafields to Lyro's Product fields: import the ones Tidio detects or add them by key, remove them, and handle metafields that disappear from Shopify.
Product Recommendations (for Shopify)
Sync your Shopify products so Lyro can recommend them: connect the store, read the product source card, fix products that weren't synced, choose the product card button, add metafields and delete the source.
Product Recommendations (for WooCommerce)
Sync your WooCommerce products so Lyro can recommend them: pass the plugin and permission checks, read the product source card, fix products that weren't synced, choose the product card button and delete the source.
Product Recommendations (Product Feed upload)
Connect a Google Merchant Center XML feed so Lyro can recommend your products: add the file link, follow the twice-a-day updates, fix failed syncs, pause or delete the source.
Product Recommendations (via OpenAPI)
Connect your product database to Lyro through the product API.
Test Lyro before it goes live
Test Lyro's live chat and email answers in the Playground (test questions don't count toward Lyro's limit), check the sources behind each answer, add missing answers, and test Guidance, Procedures, Actions and Proactive roles before you save them.
The Copilot extension for Chrome
Install the Copilot extension for Chrome, prepare Copilot's knowledge in your Tidio project, and use its reply suggestions in Zendesk, Intercom and Gorgias.
The Lyro AI agent limit
How Lyro's 50 lifetime conversations and paid monthly limits work, where to check your usage, and what changes for email tickets from October 26, 2026.
