Help Center
Create a Help Center and write, organize, and publish its articles. Set up its appearance, domain, and languages, or use its articles as knowledge for Lyro and Copilot.
Articles
13 articlesAdd the chat widget to your Help Center, and the Help Center to your website
Show your Tidio chat widget on every Help Center page (and add the Help Center to your trusted domains in one click), or embed the whole Help Center on your website or Shopify store with one line of code.
Article feedback: see which articles help
Let readers vote whether an article helped, and use the Helpfulness and Views columns to find the articles worth improving.
Create and manage your Help Centers
Create a Help Center with its name, languages and starter categories, then rename, publish, add more or delete your Help Centers.
Customize your Help Center's appearance
Set your Help Center's colors, font, logos, homepage, header, footer and article pages in the Appearance tab, and check the result in the live preview before saving.
Help Center visibility in search engines
Set your Help Center's SEO title and meta description for each language, check the search result preview, or keep the Help Center out of search engines with one switch.
Organize articles into categories
Add, edit, reorder and delete the categories that group your Help Center articles, and give each one an icon.
Publish, preview and manage articles
Preview, publish, update, unpublish and delete Help Center articles, choose whether they're Public or Unlisted, and find them in the article list.
Run your Help Center in several languages
Add languages to your Help Center, pick the default one, write each article, category and homepage text per language, and see what your visitors get.
The Help Center add-on
What the paid Help Center add-on unlocks, how to get it from the Help Center or Settings > Billing, what happens when your plan no longer includes it, and how to remove "Powered by Tidio".
The Help Center: a self-service site for your customers
What the Help Center is, what your customers see, what the Content, Appearance and Setup tabs do, how articles feed Lyro and Copilot, and who on your team can do what.
Use Help Center articles with Lyro and Copilot
Turn Help Center articles into knowledge for Lyro and Copilot, choose who they're used for, write Unlisted articles for internal use, and find them in Lyro's Data sources.
Write and format Help Center articles
Create a Help Center article and format it with headings, lists, links, images, videos, tables, anchors and Markdown shortcuts.
Your Help Center's address and custom domain
Change your Help Center's free tidio.help address, or connect your own domain automatically with Entri or manually with DNS records, and follow its status until the SSL certificate is live.
