Manage Your Project
Add and manage agents, switch between projects, and change account or language settings. Find help with forgotten passwords, banned visitors, and account deletion.
Articles
12 articlesBanning visitors
Ban a visitor from the Inbox, the Search actions menu or the mobile app, and unban them in Settings > Project > Preferences.
Change and add Languages in your Chat Widget
Show your chat widget in your visitors' browser language: set the default language, add any of 21 pre-translated packs (or your own), preview and edit each translation.
Delete your account
Pause Tidio by cancelling your subscription and hiding the chat widget, or delete your project for good from Settings > Preferences.
Forgotten password or email
Reset your Tidio password with the link we email you, and what to do if you use SSO, 2FA or can't remember your login email.
Localization: Change the language of your Tidio panel
Switch your own Tidio panel to English, German, French, Spanish, Italian or Portuguese from the user menu or your Account settings.
Manage multiple projects
Create, switch between, rename and delete your Tidio projects - and see all of them at once with Multiproject on the Plus plan.
Managing agents
Add agents to your Tidio project, resend invitations, edit their profile, change their status, deactivate or delete them, and know how many seats your plan includes.
Request a Feature and share your Feedback
Send a feature idea or feedback from the Support menu in your Tidio panel, talk it through with our team, and see how we review requests.
Set your profile picture
Upload, change or remove your agent picture (JPG or PNG, up to 5 MB) in Settings > Personal > Account, and see how it shows in the chat widget.
Switch Between Projects
Move between your Tidio projects from the avatar menu on the web and desktop app, or from Settings in the mobile app.
The Channels Section
What's in the Channels part of Settings - Live Chat, Email, Facebook, Instagram and WhatsApp - and where to set each of them up.
The Settings section
A tour of Tidio's Settings - Channels, Personal, General and Project - with what each section is for and where to learn more.
