See how to switch between separate projects to manage a few projects from only one Tidio account.

In this article, you'll learn:

To learn how to create a new project - please read our article on managing multiple projects.

Switch between projects - web & desktop app

Silent walkthrough. Switch to another project from the avatar menu and back.

When you log in to your Tidio web or desktop app, click on your avatar in the bottom left corner of the panel. In the menu that opens, you'll see your current project's URL under Project - point to it to open the list of your projects, and click on the one you'd like to switch to:

The avatar menu open in the bottom-left of the panel, with the Project section's submenu expanded: three project URLs (the current one selected, the pointer on another one) and Create a new project at the bottom

The page will refresh, and you'll be taken to the chosen project.

If a project has a small key icon next to it, it uses a different way of signing in (for example, Single Sign-On). Choosing it opens Sign in to continue - click on Continue to Login, and you'll be redirected to the login page to sign in to that project:

The Sign in to continue window with a key icon, the text "shop.example.com uses different authentication. You'll be redirected to the login page to sign in." and the Cancel and Continue to Login buttons

Switch between projects - Mobile App

To switch between your projects on the Tidio mobile app - head over to the settings section and click on the project name to change the project.

The mobile Settings screen has arrows pointing to the Settings tab and the Project row.

Once the menu slides out, you can select the project you would like to use from the list.

The "Choose your project" sheet lists projects with radio buttons, the current project selected, and "Cancel" below.

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Please note: you can be logged into only one project at a time, and you'll see the notifications only from the project you're logged in to at the very moment. On the Plus plan, Multiproject shows all your projects in a bar on the left of the web and desktop panel, with notifications from all of them.

Further reading