See how to download and install the Tidio mobile app on your iOS and Android devices to make the most out of Tidio on the go.

 

In this article, you'll learn:

 

 

Tidio mobile app installation 

 

To have valid credentials to log into your mobile app, you need to have a Tidio account set up. If you haven't done that yet - you'll need to complete a quick configuration of your live chat upon the first login to register your email address.

 

The first Tidio onboarding step asks for a name, job role, and preferred customer communication channels.

 

 

What devices can I use it on?

You can install our mobile app on Android 7.0 and higher or iOS 15.1 and higher.

 

 

Download the app

 

To download the mobile app, navigate to Settings > Download apps section in your Tidio admin panel and click on the iOS or Android button (depending on your system).

 

The "Download apps" settings page offers iOS and Android mobile downloads above macOS, Windows, and Linux desktop downloads.

 

 

You can also download the app through the App Store on iPhone or Google Play on Android. 

 
 

Installation

 

To log into the mobile app, use your email and password created via the online/desktop panel. Make sure you have finished the registration process in your chat plugin. Otherwise, your mobile app will not be connected to your chat. 

 

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If you have Tidio on your website already, please don't create a new account in the app. Instead, log in to the mobile app with the details used to log in to the web version of the Tidio panel. 

If your team signs in to Tidio with Single Sign-On, tap Log in with SSO on the login screen instead, and sign in with your company account:

Screenshot coming soon

The Tidio mobile app login screen, with the email and password fields and the Log in with SSO button below them
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Please note: SSO is available on the Premium plan. Learn how to set it up in Single Sign-On (SSO) in Tidio.

 

The Tidio mobile login screen has email and password fields, followed by a "Choose your project" screen listing available projects.

 

Choose the project you would like to use on your mobile app. You can always change and switch between the projects in the mobile app later on.

 

 

Make sure the notifications are turned on

 

Once you are logged in to the Tidio mobile app, head to the Settings > Notifications section to ensure the notifications are enabled. Most of the time, your device's system should ask you for permission for the notifications after opening the app for the first time, but we recommend making sure they are enabled.

 

The mobile Settings screen includes "Notifications", whose settings show enabled alerts for new messages, visitors, tickets, and mentions.

 

 

If you are using an iPhone device - you might also go to Settings > Notifications > Tidio inside your Apple device settings.

 

The iPhone notification settings for Tidio have "Allow Notifications", all three alert locations, "Sounds", and "Badges" enabled.

 

 

On the Android device, you can access those settings straight from the Tidio app by clicking on the Customize notifications button in the Settings > Notifications section. You can also see more troubleshooting steps in our article about mobile app notifications.

 

 

Tidio mobile app features

 

Tidio app comes in handy with all the features you need to stay in touch with your customers. You can manage all the communication channels close at hand. See what features the mobile app offers: 

 

 

Visitors list

 

Keep track of your visitors, see what page they are on at the moment, what country they are from, and what browser they are using. This feature is available on the Starter plan and above. You can learn more about it in our article about paid plans.

 

The mobile "Visitors" list shows each visitor's current page, country flag, and browser icon, with the Visitors tab selected.

 

 

Click on the visitor to open up the chat conversation with that specific visitor.

 

 

Conversations and tickets

 

Look up all current and solved live conversations and tickets by clicking the three bars icon in the top-left corner of the app. A sliding menu with all folders and custom views will show up.

 

The mobile Inbox drawer lists live conversations, tickets, mentions, channel views, and agents, with "Unassigned" selected.

 

 

If you'd like to solve or delete a conversation, slide it to the left side, showing you two options: Solve (green button) or Leave (grey button), and Delete (red button). Delete appears only if you're allowed to delete conversations.

 

A ticket swiped left in the mobile app reveals the green "Solve" and red "Delete" buttons.

 

 

Visitor's info and Viewed Pages

 

Edit your visitor's info in an active chat or history so that you instantly know who they are when they come back. You can also see which pages your website's visitor has visited or is on currently. 

 

You can access those settings by clicking on the three dots menu in the upper right corner of the opened chat conversation with the visitor.

 

The mobile conversation "Details" screen shows "Info", "Viewed pages", and "Notes" tabs, with assignee, customer data, and chat rating information.

 

In the same menu, you'll also find options like Mark conversation as solved, Leave conversation, Reassign agent, Ban visitor and Delete.

 

Tickets, mentions and macros

The app isn't just for live chat - you can handle your tickets, too. In the menu in the top-left, you'll find your Tickets (Unassigned, My open and Solved), your custom Views, Mentions from your teammates and the Spam folder.

Inside a ticket, you can reply or add an Internal note, change the ticket's status and priority, fill in its custom fields, and use the three-dots menu to Reassign the ticket, Mark as spam or Delete it. Need a new ticket? Simply use Create ticket:

Screenshot coming soon

An email ticket open in the Tidio mobile app, with the three-dots menu open at the bottom showing Ticket's details, Reassign, Reply, Internal note, Mark as spam and Delete

A few more things you can do on the go:

  • Macros - type / in the reply box to pick one. If a macro has actions (like adding a tag or assigning an agent), they run when you send it.
  • Take over a conversation from a Flow, when you want to step in yourself.
  • Dashboard - see how many conversations were handled and how close you are to your plan's limits.
  • AI features, like Copilot and translations, work in the app too, if your plan includes them. If it doesn't, you'll see Not included in your plan. To unlock it, log in to tidio.com on your computer.
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Please note: some things can only be set up on your computer, in the web panel or the desktop app - for example, Flows, Lyro's knowledge, new macros and your plan.

 

Troubleshooting

 

Please see our article about Tidio Mobile App Troubleshooting to troubleshoot mobile notifications.