Get Started
Set up your support channels, customize the chat widget, and answer your first live chats. Find a tour of the panel and guides for moving to Tidio from another support tool.
Articles
22 articlesContact Tidio Support
All the ways to reach the Tidio Support team, including the Support menu in your panel (Chat with us, the support widget and Share feedback).
Creating an Account and Logging In
Sign up for Tidio, answer the short sign-up survey, find your way to the Getting started checklist and log in to your account.
Customize your chat widget
Change your chat widget's colors, welcome screen, texts, position and visibility in Settings > Live Chat > Appearance, and switch to the new widget design.
Getting started: your first steps in Tidio
Use the Getting started checklist to connect your support channels and complete the first tasks picked for your sign-up goal, or mark the ones you don't need as done.
Glossary
The words and phrases you meet in Tidio - from Flows and Lyro to Macros, Workflows and tickets - explained in a sentence or two.
How visitors can remove their chat history
Learn how visitors can clear locally stored chat history in their browser.
Introducing the new Tidio panel
Find your way around the Tidio navigation, Inbox, and customer sidebar.
Live chat conversations
Join, answer, transfer, solve and leave live chats in the Inbox, use the Actions menu and the conversation's top bar, and find what you know about each visitor.
Log in to an existing Account - WordPress
Connect your existing Tidio project to the WordPress plugin.
Migrating from Gorgias to Tidio
Move from Gorgias to Tidio: connect your mailboxes, channels and store, then bring over your tickets, contacts and macros.
Migrating from Intercom to Tidio
Move from Intercom to Tidio: connect your mailboxes, channels and store, then bring over your tickets, contacts and macros.
Migrating from LiveChat to Tidio
Move from LiveChat to Tidio: connect your mailboxes, channels and store, then bring over your tickets, requesters (contacts) and canned responses (as Macros).
Migrating from Zendesk to Tidio
Move from Zendesk to Tidio: connect your mailboxes, channels and store, then bring over your tickets, contacts, macros and Help Center articles (as Lyro's knowledge).
Start collecting leads
Collect visitors' contact details and newsletter consent with the Pre-Chat Survey, Flows and your live chats.
Start using the Tidio panel
A tour of the Tidio panel: the main menu, replying to chats, visitor details, the Visitors list, solving and transferring conversations, adding agents, your status, notifications, Operating hours and the Chat page.
The Dashboard
Your Tidio start page: Quick actions, the Performance charts (including Sales assisted for every project), Project status, Current usage and the News Feed.
The Inbox - a powerful interface for managing your conversations
A tour of the Inbox: the Unassigned, My open and Solved folders, the Agents section, and views of your live conversations and tickets.
The Tidio Academy
Find Tidio Academy courses, create an Academy account, and earn a certificate.
Tidio notifications
The notification types in Tidio, and how to set up web, email, mobile and desktop notifications so you never miss a message.
Unable to Log In
What to do when you can't log in to Tidio: a forgotten password or email, login error messages, 2FA and SSO, and the end of your trial.
Using your widget's online/offline status
How agents' online and offline statuses change your widget, your notifications, Operating Hours, Flows and Lyro - and how to switch them.
Why use Tidio?
The main benefits of Tidio - live chat, the Inbox for all your channels and emails, Flows and Lyro, the AI agent - and how to start for free.
