Security & Legal Matters
Protect your account with two-factor authentication and fix reCAPTCHA login issues. Read about privacy, GDPR, visitor consent, and chat widget accessibility.
Articles
8 articlesAccessibility
What WCAG is and how Tidio supports accessibility: screen readers, keyboard navigation and chat widget colors with automatic text contrast.
Bugs Bounty & Bugs Reports
Find the current policy for reporting security vulnerabilities to Tidio.
Flow Legal Disclosures
Ask for consent in your flows and in the pre-chat survey, and tell visitors they're talking to a bot.
How are security matters handled at Tidio?
Learn about Tidio security and the options for protecting your account.
Privacy Policy and GDPR Compliance
How Tidio handles GDPR and privacy, what you need to do on your side, and how to delete a contact's data or your whole project.
Tidio AI: Terms and Fair Use Policy
Review the Tidio AI fair use policy and restrictions.
Troubleshooting reCAPTCHA issues
Why Tidio's login and sign-up pages use reCAPTCHA, the message you see when your browser blocks it, and how to unblock it in Brave or ad-blocking plugins.
Two-Factor Authentication (2FA)
Protect your Tidio account with codes from an authenticator app, keep your backup codes safe, and see who on your team has 2FA on.
