This article summarizes the Tidio AI Terms and Fair Use Policy, including usage restrictions. Read these rules before using Tidio's AI features.
In this article, you'll learn:
Definition of Tidio AI
Tidio AI means AI-powered features of the service that generate, classify, or transform content. Input is the text, data, files, or instructions you submit; Output is what Tidio AI returns.
This is a summary, not a replacement for the Tidio AI Supplementary Terms and Fair Use Policy. Read the current terms before using AI features.
Fair use policy
Fair use is measured by combined Input and Output tokens over a rolling 24-hour period. If usage exceeds the 95th percentile across all customers for two consecutive days, Tidio may queue or throttle further requests. Tidio will email the account owner at least 24 hours before sustained throttling begins.
Use restrictions
You must ensure Input, Output, and Actions comply with the law, safeguard credentials used in Actions, and review Output before relying on it. Tell end users they are interacting with AI, and do not misrepresent Output as human-generated.
It is forbidden to use Tidio AI or Output to:
- Violate laws or third-party rights, or publish defamatory, harassing, or hateful content.
- Generate spam, malware, or unsolicited marketing.
- Train or fine-tune competing models.
- Reverse-engineer or extract model weights, system instructions, or proprietary data.
- Provide professional medical, legal, or investment advice without qualified human oversight.
- Operate high-risk uses, including healthcare diagnosis, lethal-weapon control, real-money gambling, political persuasion, or credit-worthiness decisions, without Tidio's prior written consent.
Tidio is not a HIPAA Business Associate. You remain responsible for any electronic protected health information you submit. Output is for information only and should not be relied on as professional advice.
Tidio may immediately suspend or throttle AI access to protect the service, after notice when fair-use thresholds are exceeded, or for breaches specified in the AI Terms or Acceptable Use Policy. Access resumes once the issue is resolved.
