This article explains how Tidio handles security, hosting, and customer data. For current security documentation, visit the Tidio Trust Center linked below.
For in-depth information and details, please see this official resource.
In this article, you'll learn:
How is it encrypted?
The Tidio Trust Center documents encryption in transit and at rest. Visit it for current security details.
Payment card and PayPal data are processed by professional payment providers. Tidio's Terms state that Tidio does not store users' financial information.
Our infrastructure is based on highly secure AWS servers.
Where is it stored?
The AWS-based infrastructure allows for a quick response when it comes to resources. It also provides a high level of security thanks to AWS's built-in cloud protection.
How do we use it?
Tidio may access account data to provide services, address technical issues, prevent emergencies, or investigate suspected violations, as described in the Terms. Access does not always require a customer request or prior notice. See the Terms and Privacy Policy for the full conditions.
What about our integration partners?
One of the main features of Tidio Chat is the ability to easily integrate with a wide array of other IT solutions.
The Terms explain how third-party services and data processing are handled. The Trust Center also provides information about subprocessors.
Data processing and sharing depend on the integration and the service involved. Review the Privacy Policy and the terms of any third-party service you connect.
Protecting your account
You can protect your account with two-factor authentication. Each agent sets this up for their own account.
For teams using the Premium plan, single sign-on lets agents sign in through your identity provider. When you enforce SSO, password-based login is disabled for that project.
