Billing & Subscription
Compare Tidio plans, check your usage, and change your subscription or add-ons. Find help with trials, invoices, and payment details.
Articles
10 articlesAdd or change add-ons on your subscription
Which add-ons you can put on your paid plan (Inbox AI, Help Center, No Tidio branding), and how to add, change or remove one from Settings > Billing or the upgrade page.
Affiliate Program
Learn how to apply to the Tidio affiliate program and where to find its terms.
Automatic upgrades
How Tidio upgrades a monthly package automatically at 95% of its limit, how you're warned at 80%, and where to turn the option off.
Invoices and billing details
Change your invoice details, card and US residency information, and download your invoices from the Billing details tab in Settings > Billing.
Manage your subscription
Find your way around Settings > Billing and the Usage page: check and edit your subscription, see your add-ons, track usage, change billing details, and cancel or resume your subscription.
The 7-day trial of a paid Lyro plan
Start a free 7-day trial of Lyro premium when you connect your products, confirm it with your card or through Shopify, and see what happens when it ends.
The free version and downgrading your account
What the Free plan includes, how its 50-conversation limit works, and how to move to the Free plan when your trial ends or before.
The Tidio trial version
What you get during Tidio's 7-day full-featured trial, which limits apply on the Free plan afterwards, and how to choose a plan or downgrade when the trial ends.
Upgrading your Account
Choose your Tidio packages and add-ons, go through checkout, and find where to manage your subscription afterwards.
Which upgrades do I need?
Compare Tidio's Free, Starter, Growth, Plus and Premium plans, the Lyro AI Agent and Flows packages and the add-ons, and see what happens after the 7-day trial.
