Connect your mailbox and set up email ticketing. Organize tickets with custom fields and views, set reply targets, and manage spam.
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9 articlesConnect Gmail with one click
Connect a Gmail or Google Workspace mailbox to Tidio by signing in with Google, and remove it when you no longer need it.
Custom fields for tickets
Create text and dropdown custom fields for tickets, import dropdown values from a CSV file, make fields required to solve, and use them in Views.
Custom ticket Views (Email)
Build your own lists of tickets with views: name them, choose who sees them, combine conditions with AND/OR, and edit, sort, reorder or delete them.
Email (Ticketing)
Set up Tidio's ticketing: connect your mailbox, reply to and manage tickets, use statuses and priorities, merge tickets and act on several tickets at once.
Forward emails to Tidio
Connect your Gmail, Outlook or any other mailbox (or create a new Tidio address) so incoming emails become tickets in Tidio, check the connection with a test email, and stop forwarding when you need to.
Import your tickets into Tidio
Prepare a JSON Lines file, import your tickets, and check the results and error report.
Service-Level Agreements (SLA)
Set first-reply and next-reply targets for tickets from your mailboxes, widget, panel and Facebook or Instagram comments, and track them with the SLA tag.
The Spam folder (Ticketing)
How Tidio filters spam tickets automatically, how to mark tickets as spam or not spam, and how to manage the Spam folder.
Ticketing - a quick setup
Get Ticketing running in four steps: connect a mailbox and test it, add your domain and sender address, manage tickets, and set up the automatic reply, views and the satisfaction survey.
