Want to get a little more out of your Tidio plan? Add-ons are extra products you put on top of your paid plan - AI tools for your whole team in the Inbox, a Help Center for your customers, or a chat widget without our branding.

You can add one in a couple of clicks, right from your Billing settings, and change or remove it later. This article shows you how.

In this article, you'll learn:

Silent walkthrough. Add No Tidio branding from the Add-ons section of the Subscription tab, check its price and the amount due today, and open the add-on on the Checkout page.

Available add-ons

To see the add-ons you can get, head over to Settings > Billing, open the Subscription tab, and scroll down to the Add-ons section - Choose additional products to fully customize your plan. Available with any paid plans.

The Add-ons section at the bottom of Settings > Billing > Subscription, with its description "Choose additional products to fully customize your plan. Available with any paid plans." and the Inbox AI, No Tidio branding and Help Center cards, each with its icon, description, "Unlimited use" and the price below a divider, and the Upgrade button on the right

Here's what each add-on gives you:

  • Inbox AI - Copilot, AI Writing Tools, AI summaries, AI translations and AI contact properties for everyone on your team. You can add it to the Starter and Growth plans. Its price is based on your plan's monthly conversation limit - the add-on window says Inbox AI pricing is based on your billable conversations limit. For more, please see The Inbox AI add-on.
  • Help Center - publish help articles, so customers can find answers on their own and Lyro (the AI agent) can use them too. It's available with any paid plan. For more, please see The Help Center add-on.
  • No Tidio branding - our "Powered by Tidio" logo won't be displayed in your chat widget and email footer. You can get it on the Growth plan.

Each card shows Unlimited use - there are no seats or usage limits to keep track of - and the add-on's price for your plan.

The Voice add-on, for answering customer phone calls in your Tidio inbox, is currently in beta.

💡

Please note: only the project owner and agents with the Billing permission can open Settings > Billing and buy add-ons. Also, if your project takes part in the Inbox AI beta, you won't see the Inbox AI card - you can use its features free of charge for now.

Adding an add-on to your subscription

In the Add-ons section, find the add-on you'd like, and click on its Upgrade button. You'll see the Get [add-on] add-on window. It lists what's included, the monthly (or yearly) price of the add-on, your new subscription total, and the amount Due today - a prorated charge for the rest of your current billing period. Simply hit the Add [add-on] button:

The "Get No Tidio branding add-on" window: the description "No Tidio branding will be added to your current plan as an add-on.", the ADD-ON card with the palette icon and "Remove Tidio branding from your chat widget.", the Monthly No Tidio branding price row, the Monthly subscription total, Due today with the hint "Prorated charge for the rest of your current billing period.", and the Add No Tidio branding button at the bottom

That's it! You'll see the [add-on] added successfully to your subscription. message, and the add-on is ready to use. In the Subscription tab, it now shows the Paid add-on badge.

A few things you might see along the way:

  • If you've cancelled your subscription and your paid features are still running, the window says the add-on will be added to your current plan as an add-on, and your cancelled subscription will be resumed.
  • If your card is declined, you'll see We couldn't charge your card for [add-on]. Update your card and retry the payment. - click on Retry payment to try again. If the payment is still going through, the message says Your payment for [add-on] is still processing. We'll add it once it goes through.
  • If you pay for Tidio through Shopify, you'll be taken to Shopify to approve the change.

You can also get the Inbox AI and Help Center add-ons right where you need them - for example, when you click on Translate in a conversation, or try to publish your Help Center. Tidio will offer you the same window there.

Adding an add-on on the upgrade page

Changing your plan at the same time? Then add your add-ons on the upgrade page. Click on Edit subscription at the top of the Subscription tab, choose your plans, and go to the Checkout. Scroll down to the Add-ons section, and turn on the switch next to the add-on you'd like under Choose add-ons:

The Add-ons section of the Checkout page: Choose add-ons with the No Tidio branding, Help Center and Inbox AI cards, each with its monthly price, description and switch; the No Tidio branding switch is on

The add-ons are grayed out until you choose a plan they can be combined with - hover over one to see which plan you need. The Inbox AI row appears once you've chosen Starter or Growth, and it always matches your plan's conversation limit.

When you're ready, confirm your order with the button on the right - Update Subscription if you already have a paid subscription (or Update my account if you don't). For more on the upgrade page, please see Upgrading your Account.

Changing or removing an add-on

Once you have an add-on, its card sits right below your packages in the Subscription tab, with the Paid add-on badge, your next billing date, and the Edit add-on button:

A bought add-on card in the Subscription tab: the No Tidio branding name with the Paid add-on badge, "Remove Tidio branding from your chat widget.", "Next billing date: [date]" and the price, then "Unlimited use" and the Edit add-on button below a divider

Click on Edit add-on to go straight to the Add-ons section of the Checkout page. To remove the add-on, turn off its switch, and click on Update Subscription. In the Subscription update window, check what changes in your Current billing cycle and Next billing cycle, and hit Update:

The Subscription update window: "You're about to update your subscription.", the note about the full new price charged in the next billing cycle, and the Cancel and Update buttons

A couple of things to keep in mind:

  • Inbox AI has nothing to choose - it follows your plan's conversation limit. If you change the limit of your Starter or Growth plan, the Inbox AI add-on in your order changes with it.
  • If you switch to a plan an add-on can't be combined with, it's taken out of your order, and you'll see We removed add-on(s) that can't be combined with chosen plan(s).
  • Removing the Help Center add-on unpublishes your Help Centers. See what happens to your content in The Help Center add-on.

Want to cancel your whole subscription instead? Please see Manage your subscription.

When you can't add an add-on

If an add-on's Upgrade button is grayed out, hover over it to see why:

The Add-ons section on the Free plan: the grayed-out No Tidio branding card with the mouse over its inactive Upgrade button and the tooltip naming the plan it's available with, e.g. "No Tidio branding is available with Growth. Upgrade your plan to add it."
  • Add-ons are available with any paid plan. Upgrade your plan to add them. (or [add-on] is available with [plan]. Upgrade your plan to add it.) - you're on the free version, or your plan can't take this add-on. Choose a paid plan first - see Upgrading your Account.
  • Finish your pending subscription change to add add-ons. - a change to your subscription is still waiting to be completed.
  • We are waiting for bank transfer confirmation - your bank transfer hasn't arrived yet.
  • You are using a custom Tidio plan. Please reach out to your customer success manager or our support team if you have any questions about your contract. - on custom plans, like Plus or Premium, our team adds add-ons for you.

Further reading