The Tidio panel brings your conversations, customer details, and tools into one workspace. This overview explains the layout and where to find everyday actions in the Inbox.

The Live conversations analytics page with demo conversation statistics, a line chart and the main navigation visible.

In this article, you'll learn:

A fresh new look with improved hierarchy

Use the main navigation to move between Tidio tools.

The tools available to you depend on your project and permissions.

The Lyro AI Agent hub showing performance cards and recommended steps with demo data.

Restructured main navigation

The main navigation starts with Dashboard. Your user menu is at the bottom of the navigation on the left:

The main navigation with the user menu open and demo account details visible.

A more intuitive Inbox

The Inbox keeps your conversation list, messages, and customer information together.

The Inbox shows a demo live conversation and Shopify customer details beside an empty Unassigned list.

Everyday actions for managing conversations and tickets are now placed at the top panel of the new Inbox interface, directly above the given conversation (or ticket):

A demo ticket with the action bar visible above the conversation, including assignee, status, and priority.

You can also use bulk actions. Select multiple tickets to change their status or assignment. Deleting selected tickets requires permission.

The ticket list with two demo tickets selected and bulk action buttons visible.

The panel on the right displays the information available about your customer:

The customer sidebar for a demo Shopify visitor, showing contact details and store information.

Further reading