If you are a WordPress user and already have a Tidio account, this article provides a step-by-step guide on how to log in to your WordPress Tidio plugin using your existing account.

In this article, you'll learn:

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These steps apply to the WordPress Tidio plugin, including WordPress sites using WooCommerce. 

Log in to an existing account

If you have an existing Tidio account and wish to log in to your WordPress Tidio plugin without creating a completely new Tidio account, you may need to clean the Tidio plugin's cache.

To clean the Tidio plugin's cache, please close all the Tidio pages in your browser, then - go to your WordPress admin panel, open the Plugins section, and click on Clear account data under the Tidio plugin. 

The WordPress plugin list with Clear Account Data highlighted under Tidio Chat.

Later, locate Tidio Chat on the menu on your left hand-site and click it. Now, please click Log in.

The Tidio login form inside WordPress.

After providing your Tidio account information, you will see Choose a project. Select your project under Available projects, then click Integrate selected project:

The Choose a project screen with a demo WordPress project selected and Integrate selected project enabled.

To create a new project in your existing account instead, click Create one. If no project is available to connect, Tidio offers Create a new project. Projects connected to a different platform may be unavailable. WordPress and WooCommerce projects can be used with either of these two platforms:

The Choose a project screen with Select project expanded, Available projects visible and the Create one link below.

Thanks to some additional information submitted in the registration tour - we'll adapt the Tidio to your need to improve your experience and help achieve better results.

From now on - the Tidio widget will be visible on your WordPress website

The Tidio setup completion screen inside WordPress.

Further reading