Tidio allows you to create multiple projects under the same account (email address used to log in), making it easier to manage chats for numerous websites.

In this article, you'll learn:

Silent walkthrough. Create a new project from the avatar menu, answer the setup questions, check the URL field and the Delete project section in Settings > Preferences, and switch back to the original project.

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Please note: if you're on the Plus plan, we've got a special tool for managing your multiple projects! Multiproject lets you easily manage all your projects in a single Tidio panel, with notifications from all of them.

Add a new project

Each project in Tidio has an independent configuration, settings, and widget, but you can use the same email address to log in and quickly switch between the projects.

Adding a new project is simple: click on your avatar in the bottom-left and, under Project, open the list by pointing to your current project's URL. Hit Create a new project at the bottom of the list:

The avatar menu open in the bottom-left of the panel, with the Project section's submenu expanded: a list of two or three project URLs (the current one selected) and Create a new project with a + icon at the bottom of the list

In the New Project window, type in Your website URL (e.g. mywebsite.com) and click on Add project. You'll be taken straight to your new project:

The New Project window with "Your website URL" filled in as "mynewstore.com" and the Add project button

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Please note: paid subscriptions are per project, and notifications work only on the current project you're logged into (unless you use Multiproject).

Configure a new project

After adding a project, you'll see a tour that allows you to set up a project. You will be asked for your name, role, industry, etc. This step helps you personalize the widget, the same as you did when installing Tidio for the first time.

The first onboarding step asks for a name, job role, and preferred channels for interacting with customers.

After the configuration, you'll need to install the widget on your website.

Install the project on your website

You can install your project by heading to the Settings > Live Chat > Installation section.

The Installation page shows Manual install selected, a code snippet with copy and email buttons, and a "widget activated" confirmation.

Click on the platform name to see the instructions for installation. If you don't see your platform listed - choose the JavaScript code instruction.

Switching between projects

Once you're done configuring and installing your project, you will get access to your new Tidio Dashboard. From there, you can manage the Conversations, Appearance, and all the other settings for that particular project (same as you did for your original project).

Click on your avatar in the bottom-left, and under Project, open the projects list to choose the project you'd like to log into. Projects are listed by their URL:

The avatar menu with the Project submenu open, the pointer on another project's URL in the list; one project in the list has a small key icon on the right

The page will refresh, and you'll be transferred to the chosen project.

A project with a small key icon next to it uses a different way of signing in (for example, Single Sign-On). When you choose it, you'll see Sign in to continue - click on Continue to Login to sign in to that project:

The Sign in to continue window with a key icon, the text "shop.example.com uses different authentication. You'll be redirected to the login page to sign in." and the Cancel and Continue to Login buttons

You can read more in our article on how to switch between projects, also in the mobile app.

Multiproject - all your projects in one panel

Multiproject lets you easily manage all your projects in a single Tidio panel. Instead of opening the avatar menu every time, you'll see a bar on the far left of the panel with all your projects (up to 100), each shown with its logo or the first letter of its name:

The panel with the Multiproject bar on the far left: the current project highlighted at the top, three other projects below it as squares with a logo or a letter, one of them with an unread counter "3"; the tooltip "Your active project - My Store" shown on the highlighted project
  • Hover over a project to see its name. Your current project is highlighted at the top (Your active project).
  • The counter on a project shows what needs your attention there: unread conversations, plus your open tickets and unassigned tickets.
  • You'll get new message notifications from all your projects, not just the one you're in. Click on a notification to jump straight to that conversation.
  • Click on a project to open its Inbox.
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Please note: Multiproject is available on the Plus plan (see Which upgrades do I need?). If you're on Plus and don't see the projects bar yet, get in touch with our Support team.

Deleting projects

To entirely delete your Tidio project, you need to be a project owner of the account and make sure you're logged in to the project you wish to delete.

To delete the project, head over to the Settings > Preferences section:

The Settings sidebar has "Preferences" selected under "PROJECT".

At the bottom, in the Delete project section, you'll see the red Delete project button:

The "Delete project" section contains a red "Delete project" button.

Click on it, and confirm with Delete in the window that opens. This will delete the whole project from our database - this action cannot be undone. If you have other projects, you'll be taken to one of them.

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Please note: you can't delete a project with an active subscription - you'll see Sorry, you can't remove a chat project with an active subscription. Cancel your subscription first. On the Plus plan and custom plans, the Delete project section isn't shown in Preferences.

Editing the project's name

To edit a project name, log in to the correct project and head over to Settings > Preferences section. You can edit the project name in the URL: field, under General.

The Preferences page shows editable URL and Region fields under General.

The URL will be visible for your customers in the footer of the emails sent from Tidio. It's also the name you'll see in the projects list.

Further reading