Are you missing any functionality in Tidio? Or perhaps you would like to share your feedback with us? We're looking forward to hearing from you! At Tidio, we are committed to involving our users in the ongoing process of improvements and development towards our Tidio app.

 

In this article, you'll learn:

 

 

How to share your feedback?

Silent walkthrough. Open Share feedback from the Support menu and type an idea.

 

At Tidio, we are doing our best to gather real stories of users like you that can help us get to know our user's needs and expectations towards Tidio.

 

The quickest way to share an idea is right in your Tidio panel. Click the ? icon (Support) in the top bar and choose Share feedback:

The Tidio panel's top bar with the ? (Support) menu open, showing Tidio Help Center, Chat with us, the Tidio support widget switch and Share feedback, with Share feedback highlighted

 

In the Share your feedback window, describe the feature you're missing or what we could do better in the Feedback field, and hit Send. You'll see "Thank you! Your feedback has been submitted successfully." That's it!

The Share your feedback window with its description "Let us know what do you think about Tidio product and help us improve.", a feature idea typed in the Feedback field and the Send button active

 

Would you rather talk it through? We'd love to talk to you and make sure we understand the importance of the missing features, the areas where we can improve, and perhaps even suggest some temporary workarounds to make sure you are happy with the product we create for you. Choose Chat with us in the same Support menu to start a conversation with our Support team.

 

You can also suggest a modification to existing features or share an idea or need for a new feature by sending us an email to support@tidio.net

 

 

What happens with the request?

 

Once the feedback is collected by one of our Support Team representatives, trained in gathering the ideas and feature requests from our users - the data are saved in our dedicated system. 

 

Now, the whole process starts. The list is carefully checked by all of our product owners, who evaluate the ideas and conversations to see whether features would be possible to develop. 

 

If the request is in high demand or we see great potential in a specific feature, we put that idea on our road map. From there, our hard-working developers will come out with a ready solution for you which we always announce in What's new on Tidio - the bell icon in the top bar of your Tidio panel.

 

 

 

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Unfortunately, due to limited development resources, we will need to come back to some suggestions and feedback at a later time. However, we really appreciate and take all feedback gathered from you into deep consideration.