Automate up to 40% of conversations and reduce your team’s workload (ecommerce) – Tidio

Do your Customer Service team inquiries ever feel like the movie Groundhog Day - the same questions repeatedly?

Now, customers are clogging live chats for support more than ever, but most of those inquiries are repetitive. And if a problem is repetitive, you can find a way to scale and automate that inquiry with Tidio & Visitor Says Trigger (AI Chatbots).

In this article, you'll learn:

What can be automated with the Visitor Says trigger chatbots
About our best customer service chatbots templates

What can be automated with Visitor Says Trigger (AI Chatbots) and chatbots?

When we ran research, we were able to identify clusters of very similar conversations. In these clusters, we identified three categories that we can easily automate using new Visitor Says triggers with pre-defined datasets.

These five categories will automate a large proportion of all customer conversations in the online store:

Shipping Policy

Asks for information on shipping (available countries, usual delays, weekend delivery, Christmas delivery)

Order Status

Asks for a status update on an expected order

Discount Code

Asks for a discount (offer, code, coupon) or needs help applying one

Respond to greetings

Understand and reply to the most common greetings

Respond to gratitude

Shows gratitude for the conversation

Check how it works in practice 👇

People are irreplaceable, but even the most productive customer support team will appreciate the help of chatbots. That's why we prepared new templates that can easily automate 4 in 10 conversations without sacrificing your customers'' satisfaction.

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Even though Visitor Says trigger supports 16 languages, pre-defined datasets are available only in English, Spanish, French, Russian.

Shipping Policy

Automate one of the most repetitive questions (available countries, usual delays, time, Christmas delivery, etc.).

Add this template (all Platforms)

How the Shipping Policy Chatbot template works 👇

The chatbot will trigger on phrases related to shipping policy;
The chatbot informs where the store ship to;
The chatbot informs how long does the shipment take.

Order Status

Provide your Visitors with a status update on an expected order.

Add this template (Shopify)

Add this template (other Platforms)

How the Order Status Chatbot template works 👇

The chatbot allows you to collect information regarding the order
(Shopify) Automatically checks order status and provide the information to the Visitor
The chatbot provides FAQ regarding order tracking