Integration with Instagram

 

In this article, you'll learn:

• What are the benefits of the Tidio integration with Instagram
• What are the requirements to integrate 
• How to set your account to Instagram Business
• How to connect an Instagram account with a Facebook fan page
• How to allow access to messages
• How to integrate Tidio with Instagram

 

 

Benefits 

 

Tidio integration with Instagram has many benefits that can improve the way you operate your business communication. Take a look at just a few of them. 

 

Handle all conversations in one place

Now, you and your team can handle all strategic communication in just one Tidio panel.

 

See the Instagram story activities

 You can see the replies, mentions, and reactions added to your Instagram story in your Tidio panel.

 

Automate your support on Instagram with Tidio's chatbots

 You can set up chatbots to handle communication with your Instagram audience for you. 

 

Easy to integrate

The integration with Instagram doesn't require any coding, and it takes less than 2 minutes to set up.

 

See the requirements

 

Set your account to Instagram Business

 

To connect Tidio to Instagram, you'll need to make sure your account is a Business Instagram Account. Do you have a standard Instagram account? Don't worry! It takes only two minutes to change it to the Business version. 

 

To see how to switch your Instagram account to a Business Account - take a look at the official Instagram guide on setting up the Business Account. Please, make sure you've chosen the business account and not the creator account. At this moment, the creator account doesn't support the integration.

 

 

Connect your Instagram account with a Facebook fan page

 

Since Instagram is part of Facebook now, your Instagram account needs to be connected to your Facebook fan page. To see how to connect Instagram to Facebook, take a look at an official Instagram guide.

 

Allow access to messages

You'll also need to ensure your Instagram account allows Tidio to receive the messages. To do that, open your Instagram app and head over to Settings > Privacy > Messages > and make sure the Allow Access to Messages toggle is enabled. 

 

 

Integrate Tidio with Instagram 

 

Before you connect Tidio to Instagram, make sure you meet all the requirements to integrate with Instagram (see above).  

 

To connect Instagram to Tidio, head to Settings > Channels > Instagram section and click on the blue button - Integrate Instagram.

 

 

You'll now see a window that will remind you about all requirements.

 

 

After receiving the tips on the requirements, you'll see a new window with Facebook log-in page. 

 

 

The integration will ask you to choose your Instagram Business Account.

 

 

As well as pick up your Facebook page. 

 

 

The last step will ask you to allow the permissions for the integration between Facebook and Tidio. 

 

 

You've connected your Instagram with Tidio! Now, you will start receiving Instagram and Facebook messages.

 

Enabling the types of communications

 

After successful integration with Instagram, you'll be able to choose which types of Instagram communications you want to see in Tidio. To do that, head over to the Settings > Channels > Instagram section and use the toggles next to the following types of notifications:

• Story Mentions
• Story Replies
• Direct Messages ( always transferred, can't be disabled)

 

 

FAQ

 

How will I know that the message comes from the Instagram channel?

You'll see an Instagram icon next to the message inside your live conversations panel. The typing panel will also automatically change into the Instagram channel so you can right-away answer to the correct channel. 

 

 

I can't find the "Allow access to messages" toggle in my Instagram account. How do I find it?

The option to allow access to messages in Instagram will be only showed to you when you have Instagram Business Account enabled and connected to your FB fanpage. The toggle will not be displayed for the users with the private/standard Instagram account. 

 

Next steps:

• Create Instagram Bots - free your operators from answering repetitive questions and generate more sales and leads.
• Discover more integrations - see all seamless intgrations Tidio offers to automate your business even more.