Integration with Zendesk

See how to integrate your Zendesk account with Tidio to create new tickets directly from Tidio.

In this article, you'll learn: 

• How to integrate Tidio with Zendesk

Integrate Tidio with Zendesk

To integrate Tidio with your Zendesk account, go to Settings > General > Integrations and click on the Zendesk tile.

You've now added the app to your Tidio account. To complete the integration, you will need to provide your Zendesk API Key (Personal Access Token).  

To find the API key - please follow the original Zendesk guide on finding your API token. 

Return to your Tidio Chat panel and go to the Zendesk app in the Integrations section. Provide your email address, Zendesk URL, and the API token.  

Click the Add button to activate the integration.

To send a ticket to Zendesk, open the menu in an active conversation window, and choose the Create a ticket option.

That's it! Your chat is now fully integrated with Zendesk.