There are several ways you can track abandoned carts with the help of Tidio. If your store is on Shopify, you won't need to deal with any coding in your back-end - use the tracking option from Settings. If your store is built on a different platform, you'll need to add a small script to your store's source code.
In this article, you'll learn:
- How to track an abandoned cart for Shopify users
- How to track an abandoned cart for non-Shopify users
Automated for Shopify Users
Once enabled, tracking will start automatically to trace the cart. To activate it, go to Settings > Tracking > Manage tracking, and select the Shopify platform there. Click on Save - your tracking will now be enabled!
Now, you can add your abandoned bot. Head over to the Chatbots section and look for the Discount when cart is abandoned bot in the Boost Online Sales section. You can edit the bot and adjust it to your needs, leaving the New Event trigger with the abandoned cart event name.
Non-Shopify Users - Developers Only
This method is an advanced implementation and will be useful for developers only.
The chat needs to know where is the cart on your site and where starts the checkout area. To point out to the app where the visitor proceeds from the cart, you'll need to use this code and specify the cart page as the 'start' point, and the checkout page as the 'end' point. The code needs to be added after the chat's installation script.
Don't forget to check our best solutions to reduce the abandoned cart rate with Chatbots.
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