❓ FAQ

Conversion Rate

Providing your website visitors with instant solutions to their queries via live chat can boost your conversion rates and, in turn, increase your revenue. Studies have shown that live chat improves the conversion rate by approximately 30%. I...

Updated on : 19 Jan 2022

Contact Tidio Support

Do you have any questions to our Tidio Support team? We explain how to contact them. In this article, you'll learn: How To Contact Tidio Support What are our available Support options Why there is no Tidio phone support How To...

Updated on : 14 Dec 2021

Disable Tidio for Specific Subpages

See how to disable the Tidio chat widget for specific pages on your website. That way, the Tidio chat widget will not be displayed on the chosen pages. In this article, you'll learn: How to hide the Tidio widget on specific subpages Ho...

Updated on : 11 Jan 2022

Tidio Loading Speed

Since Tidio is a live chat application (a tool for interactive messaging), it needs to be loaded from a JavaScript file. Some performance testing tools may start reporting that the app slows down the page load times because of the resources it need...

Updated on : 14 Dec 2021

Hide or Disable Chat on Your Website

You can hide the Tidio chat widget when you're offline in your Tidio panel or hide it permanently regarding your status. In this article, you'll learn: How to hide the chat when you're offline How to disable the chat permanently or on s...

Updated on : 28 Apr 2022

Set the Profile Picture

See how to set or change your profile picture visible in the Tidio chat widget installed on your website. In this article, you'll learn: How to set a profile picture How to set up a profile picture for WIX users Profile Picture ...

Updated on : 04 May 2022

Changes Aren't Visible

If you made some changes in your Tidio widget settings, and they're not visible on your website - see the most common scenarios and how to troubleshoot them to display the chat widget up to date. In this article, you'll learn: How to make...

Updated on : 27 Apr 2022

Privacy Policy & GDPR Compliance

At Tidio, we take your data privacy and security very seriously. We're prepared for the European General Data Protection Regulation (GDPR), which came into force on May 25th, 2018. In this article, you'll learn: How Tidio is GDPR complia...

Updated on : 25 Jan 2022

Conversations Assigned To Operators

See how to conversations are assigned to operators and how to reassign the chat. In this article, you'll learn: How to assign the chat to another operator Assign the chat If there's more than one operator online, a new chat is...

Updated on : 14 Dec 2021

Forgotten Password or Email

Have you forgotten a password or email to your Tidio account? We explain what to do. In this article, you'll learn: What to do when you forget your password What to do when you forget your email address Forgotten password If y...

Updated on : 14 Dec 2021

Types of Files Supported in the Chat

See what types of files you and your website's visitors can exchange through the Tidio chat widget. In this article, you'll learn: Who can send the files through the chat? What files are supported Who can send the files? Vis...

Updated on : 14 Dec 2021

How Are the Security Matters Handled at Tidio?

At Tidio, security is of utmost importance. This is why we have implemented a multi-layered infrastructure. Such a system guarantees that the data we receive from clients' browsers is securely transferred to our servers. In this article, you...

Updated on : 12 May 2022

Chat Conversations Report

See how to set up the daily/weekly/monthly reports at Tidio to your email address. In this article, you'll learn: How to enable email reports Reports To enable reports, all you need to do is go to the Settings > Projects & ...

Updated on : 14 Dec 2021

Chat History

Learn how to see Chat history & archived chats in your Tidio panel. In this article, you'll learn: Where the chat history is located Where to locate Chat history All the previous chats can be accessed by clicking on All i...

Updated on : 14 Dec 2021

The Number of Visitors at Tidio Differs From Google Analytics

See what's the difference between Google Analytics & Tidio data. In this article, you'll learn: What are the differences between the data from Google Analytics and Tidio Differences Our algorithm is not exactly the same as th...

Updated on : 14 Dec 2021

Forward Emails to Tidio

See how to automatically forward emails from other mail providers into the Tidio panel. In this article, you'll learn: How to forward emails to Tidio from the most common email providers How to cancel email forwarding Add Mai...

Updated on : 18 Mar 2022

Request a Feature & Share Your Feedback

Do you miss any functionality at Tidio? Or perhaps you would like to share your feedback with us? We're looking forward to hearing from you! At Tidio, we are committed to involving our users in the ongoing process of improvements and development tow...

Updated on : 15 Dec 2021

Bugs Bounty & Bugs Reports

See how to report a bug in the Tidio system. In this article, you'll learn: What is the bug bounty program How to report a bugs bounty How to report a bug in Tidio Panel What is the bug bounty program Bug bounty program, als...

Updated on : 14 Dec 2021

Banned Visitors

You can ban visitors during the chat conversation based on their IP address. Banned visitors will no longer be able to see your Tidio chat widget installed on your website. This action can be later undone in the Settings panel. In this article,...

Updated on : 04 Feb 2022

Chat Transcripts

You can request a transcript of each chat conversation from your Tidio panel. The transcript can be previewed, sent directly to your email address, or exported in CSV format. In this article, you'll learn: How to preview the transcript H...

Updated on : 04 Feb 2022