🤖 Chatbots

18 Articles in this category

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🤖 Chatbots

18 Articles in this category

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How to Start with Chatbots

12 Articles in this category

Edit the Initial Message on Chat - First Chatbot

See how to edit the first bot's message visible to your website visitors. You've created this bot during the Tidio registration steps. In this article, you'll learn: How to edit the initial Chatbot message How to delete or pause a Chatbo...

Create an FAQ Bot

An FAQ bot can answer the most frequent inquiries that your visitors may have. Your website visitors will click on the question, and the bot will provide the necessary answers. In this article, you'll learn: How to find & use our FAQ bot t...

Create an Autoresponder Bot for Missed Conversations

You can answer users' new messages automatically when you cannot pick up the chats on time. It is best to avoid the situation when visitors see that the chat is online, but no response comes back to them after they write their questions. In th...

Create a Bot in Multiple Languages

Make sure your Tidio widget is ready for international visitors and create a bot with multiple languages. In this article, you'll learn: What is a multilanguage bot How to add multilanguage conditions to the bot How to create a bot ...

Visitor Says – NLP Chatbot

See how to use the Visitor says node and Natural Language Processing in Tidio. This can help you trigger bot responses based on what your visitors typed when they started a conversation. In this article, you'll learn: What is NLP (Natura...

Add Links to the Chatbot Buttons

Add clickable links inside your chatbots on which your visitors can click to open a different URL address. In this article, you'll learn: How to place links into bots How the links open Our examples on how to use links in Chatbots ...

Create a Custom Filter to Send a Message Just Once

If you want the bot to send a specific message (e.g., a discount code) only once to a particular visitor, but none of the current conditions matches your scenario. In this case, the best way is to label the person with a Custom Contact Property an...

Collect Customer Feedback Automatically

Customer feedback is crucial for improving your products or services. After all, you intend to sell something to other people. However, providing excellent services, products, and experiences is a never-ending commitment. To be sure that you're...

Create a Loop in Your Bot

See how to create a loop in your bot. It can restart the bot from its very beginning or from a chosen action. In this article, you'll learn: How to quickly create a loop in your bot How to create a loop in a bot (alternative method) ...

Bot That Triggers With the Click on the Chat Widget Icon

See how to create a bot with the Visitor clicks on the chat icon trigger. This trigger opens the Tidio chat widget when the Visitor clicks on your chat icon. If you'd like to have a simple chat button on your website and send an automated message ...

Tracking an Abandoned Cart Using Tidio

There are several ways you can track abandoned carts with the help of Tidio. If your store is on Shopify, you won't need to deal with any coding in your back-end - use the tracking option from Settings. If your store is built on a different platform...

Chatbots Performance Analytics

At Tidio, we strongly believe in the data since it is key to understanding your users. We listened to you carefully and learned that one of the highly requested features was a tool to understand better how your chatbots are performing. In this ...

Bots in Live Conversations

Do you spend most of your time replying to the same inquiries over and over again? Are you in love with Tidio's Quick Response feature, but sometimes you need to prepare longer messages with links or even entire articles in your database? Sav...

Improve Your Bots By Learning How They Are Routed To The Team [Handoff]

Have you ever wondered how frequently your chatbots are terminated by the visitors that type to the bot instead of choosing the right Buttons or Quick Replies? Our newest actionable Handoff metric will not disappoint you! In this article you...

Instagram Bots

Did you know Instagram has over 1 billion active users? That's an enormous potential for you, the business owners. Now, Tidio integration with Instagram can help you generate new leads, sell your products and free your operators from answering repet...

WIX Chatbots

Set up the bots in your Tidio WIX widget to automate the process of answering your visitors' queries. This article explains the most important matters about the Tidio chatbots available on the WIX platform. In this article, you'll learn: Ho...

Chatbots Portals - Start One Bot From Another

You've probably heard the word 'portal' before. Portal provides access or link from one place to another. At Tidio, we called portals - the ability to trigger one bot from another. In this article, you'll learn: How to create a portal and ...

Chatbots Metrics

Learn how your Chatbots perform thanks to our actionable metrics in the Chatbots panel. You can see how to edit the bots based on the metrics to meet your business goals & satisfy your website visitors. In this article, you'll learn: How...