Disable Text Input – Tidio

The Disable Text Input action is a powerful tool that allows you to fully automate your flows by controlling when visitors can type and interact with your Customer Support team.

In this article, you'll learn:

How the Disable Text Input node works
How to use the Disable Text Input node

How Disable Text Input works

The Disable Text Input node lets you fully automate flows and their scenarios. It gives you complete control over who can type to your Customer Support team and who should use self-service options.

In your flow editor, you'll find two actions:

Disable Text Input node

When you add this node, your visitors won't be able to type anything in the chat while a flow is running.

Enable Text Input node

When you add this node, you will allow visitors to type while a flow is running.

How to Use Disable Text Input

To use the Disable Text Input option, head to the flow editor, open the Actions tab, and find the Disable Text Input action.

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Move the Disable Text Input action onto the flow's map and place it after the trigger and before the rest of the flow.

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You can also add the Disable Text Input action later in your flow. However, remember that your website visitors will be able to send you a message until the Disable Text Input action is placed on the flow's map.

The possibility to type will be disabled until you enable it again using the Enable text Input node or until the flow ends.

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By strategically disabling text input, you can guide visitors through predefined scenarios and self-service options. This allows you to take full control of your flow interactions and provide an enhanced user experience.