🖥 Admin Panel

17 Articles in this category

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🖥 Admin Panel

17 Articles in this category

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Channels Section

See how to adjust the settings inside the Channels section in your Tidio admin panel. In this article, you'll learn: How to adjust widget settings What is a Pre-chat survey How to adjust the multilanguage settings What is Sideb...

Settings Panel

See how to change the vital elements of the Tidio Chat front and back end. In this article, you'll learn about: Live chat and widget settings Account settings Notifications settings Operating Hours Quick Responses Operat...

Change & Add Languages in Your Chat Widget

Our multilanguage settings are for you if you have more than one language available on your website. Our software recognizes the visitor's browser's default language and displays the chat in the appropriate language, even on the free, Basic plan....

Contacts Section

The contact list allows you to browse and export contacts created on chat, filter them and customize the list based on various properties. This feature is available on all plans, including the free, Basic one. In this article, you'll learn: ...

Use Contacts List Efficiently

See how to use your contact list efficiently and get the most out of it. To learn more, see also our article about the contacts section . In this article, you'll learn: How to tag your visitors How to search for visitors from the lis...

Manage Multiple Projects

Tidio allows you to create multiple projects under the same account (email address used to log in), making it easier to manage chats for numerous websites. In this article, you'll learn: How to add a new Tidio project How to switch b...

Manage Operators

See how to add, manage and customize your Operator's accounts. In this article, you'll learn: How to add a new operator How to manage your operators How to adjust your operator profile Add a new operator To add a new ope...

Contact Properties

Learn about the main functionalities of the contact properties data. See how to add new contact properties and use them inside your bots. In this article, you'll learn: What are the contact properties How to set new contact properties ...

Canned Responses

Canned Responses are a great way to answer your customers more efficiently. You can prepare short messages, links, or even entire articles in your database and call upon them anytime during a chat. In this article, you'll learn: How to add ...

Switch Between Projects

See how to switch between separate projects to manage a few projects from only one Tidio account. In this article, you'll learn: How to switch between projects on the web & desktop app How to switch between projects on the mobile a...

Visitors Section

The Visitors section located on the left-side menu in your Tidio panel gives you the ability to track customers visiting your website. You can use that real-time overview to get to know them and learn what they're looking for on your website. ...

Analytics Section

Learn about the data you can find in the Tidio analytics panel. See how your business can benefit from understanding the metrics. In this article, you'll learn: What are the benefits of the analytics section What are the conversations'...

Delete an Account

If you wish to delete your Tidio account or pause it temporarily to come back to it at a more suitable time, we explain how to do that in this article. In this article, you'll learn: How to pause your Tidio paid account How to hide th...

Permissions

See how to use permissions in your Tidio account. As a project owner, you have an option to restrict your operators' access to some sections of the Tidio account. In this article, you'll learn: What are permissions How to add a...

Localization: Change the Language of Your Tidio Panel

Changing the language of your Tidio admin panel is very easy and requires only a few clicks in your dashboard. Tidio offers four language versions; English, French, Spanish and Russian . In this article, you'll learn: How to change Tidio p...

Departments

Deliver the conversations to the right operators faster by enabling the Departments in your Tidio panel. In this article, you'll learn: What are the benefits of adding the Departments How to add operators to the departments How to as...

Send Emails from Tidio

See how to send emails from the Tidio panel. That's a great way to follow up with your visitors when they've left your website and can't see the messages on the chat anymore. In this article, you'll learn: How to create & send an email ...