See how to send your Shopify products to customers via chat directly from the Tidio panel. From now on, you can browse all the products in the Tidio panel and send them as product cards in chat conversations with your customers.
In this article, you'll learn:
- How to send a product via chat?
- How to troubleshoot when you do not see the products
- How to know when a customer clicks on a product
- What products can you see in the Product tab
How to send a product via chat?
Sending a product, it's super-easy! Just click on a product, and it will be sent to your customer via chat. It's possible to send the product via two channels: live chat and Messenger.
Sent Product Card will contain two things: product image and its title. Remember that you can send one product at a time.
To send a product via the chat widget, head over to the Conversations tab within your Tidio admin panel. Open the chat conversation with your website's visitor and look on the right-hand profile menu. Under the tag section, you'll see the Send a product card button.
By clicking on the Send a product card button, you will open your Shopify Product Directory. Now, you can look through your products on the list or search for the one you're looking for via the search bar.
You can search by name, type, tag, vendor, and more!
Troubleshooting - If you do not see the products
If you don't see your products, but instead, the reintegration button is displayed, you need to provide Tidio consent to use your Product Directory. Just click Reintegrate Now and allow us to display your products.
How do I know if a customer clicks on a product?
In case a customer clicks on a product you've sent, a new message with the product name will appear on the chat. You will always know whether your customer decided to check out the product you have sent.
What products can I see in the Product tab?
You have to remember to correctly configure your products in the Shopify panel to be able to send them via Tidio.
To do that, make sure you have:
- Added the SKU to the product
- Set Product Status to Active
And that's it! You can send your Shopify products to your customers directly from the Tidio panel!