Premium Features in Tidio – Tidio

If you enjoy using Tidio on the free plan, you will enjoy it even more with the premium plans & features. Tidio's upgrades can expand the capabilities of your account by giving you access to new functionalities.

In this article, you'll learn:

What features Communicator plan offer
What Chatbot plan offers
What Remove Tidio Branding plan offers
Starter - For Small Businesses

The Communicator Plan

The Communicator upgrade is a quality improvement to your account. Here's what this plan can add on top of the basic features:

Live Typing
The Visitors list
Viewed Pages
Adding more operators
Visitors Notes
Permissions

Live Typing

The Live Typing preview allows you to see your visitor's messages as they're being typed in real-time. This way, you can think of a reply before the visitor even sends their question.

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Finding yourself in pressing situations with more than one client at once can be stressful. Live Typing will give you more time to think and pleasantly surprise your clients with quicker replies.

The Visitors list

The live Visitors list will show you all the people currently browsing your website. Here, it is possible to begin chatting with a selected visitor proactively. Furthermore, the list will show you some primary data and the page they're currently on.

Check out our article about the Visitors list to learn more.

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Being proactive is great; the customer feels taken care of when you offer a helping hand on your own. The list lets you reach out to the live visitors, and your message will pop up for them in the chat widget.

Viewed Pages

The Viewed Pages history displays the most recent page accessed by the visitor within your website (as long as Tidio is installed there). This allows you to identify what the visitor is browsing, like a particular product page. The list also includes a timestamp for the specific page's visit.

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While supporting a visitor, it is best to know what they're seeing. With the Viewed Pages list, you can track their journey through your website and precisely understand where they have been. This makes your assistance more direct, and you don't need to ask that many questions.

Visitors Notes

Visitors' notes allow you to add notes and comments to the chat conversations with your website visitors. That way, you can include important information about the customer, which may be later helpful for the next operators.

Permissions

Permission settings give you the ability to set up custom permissions for each of your operators. That way, you can restrict your operators' access to some sections of the Tidio account. You can learn more about permissions by looking at our Permissions article.

Adding more operators

On top of the other features, the Communicator upgrade allows you to purchase more operator seats. That means you can have more people to help you manage incoming chats. Each extra operator will require a communicator subscription.

Check out our article about managing operators to learn more.

The Chatbots Plan

The Chatbots package gives you more monthly triggers, which allows you to reach more customers with the automated messages sent by the bots.

What is a trigger?

Technically, a trigger is an input that tells the bot to activate in a specific situation (e.g., when a new visitor enters your site, or when a visitor is waiting for your operator's response for too long, etc.).

In practice: when a bot is triggered, that means it has been used. This means your monthly trigger limit is a monthly limit for your bot usage.

In the free plan (as well as the Communicator plan), the number of triggers is limited to 100 per month.

One trigger equals one unique visitor who receives at least one automated message. You can send multiple automated messages (e.g., a welcome message for new visitors, discounts for returning visitors, auto-replies for missed chats, etc.) to one unique visitor, and it would still be counted as one trigger.

Chatbots Options

In conclusion, subscribing to the Chatbots package gives you a chance to reach more people. We currently offer an unlimited Chatbots plan which allows you to reach an infinite number of website visitors for 49EUR/USD a month.

If you'd like to send more automated messages and reach more unique visitors on your website per month - the Chatbots package will help you!

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If you want to use your chatbots to the fullest and automate your responses - you can create an FAQ bot that will answer the most common questions for you!

Check out our guide on how to set up the FAQ bot.

Starter - For Small Businesses

The best option for small-sized teams that base customer support on live conversations. In the starter plan, you receive up to 100 conversations (unique threads), up to 500 chatbot triggers, access to the Live Visitor List, a Basic analytics panel & simple chatbot templates.

Email Marketing Plan

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The Email Marketing tool may not be visible for new Tidio users as our product team put the mailing project on hold for extensive analysis & improvements. We're working on making the Email Marketing tool better for you.

Remove Tidio Branding

If you wish to hide the Tidio logo from your chat widget - the remove Tidio branding plan is for you! The logo will be hidden from your chat widget & email communications.

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