Get Started
- Why use Tidio?
- Creating an Account and Logging In
- Start Using the Tidio Panel
- Live Chat Conversations
- The Dashboard
- Customize your chat widget
Install Tidio
- Install Tidio on your Website
- Install Tidio on Shopify
- Install Tidio on WordPress
- Install Tidio on Woocommerce
- Install Tidio on Shopware
- Install Tidio on Squarespace
Manage Your Project
- The Settings section
- Forgotten Password or Email
- Set the Profile Picture
- Manage Operators
- Switch Between Projects
- Change and add Languages in your Chat Widget
Widget Customization
- Widget Position
- Show Tidio Widget Only on Specific Pages
- Hide or Disable Tidio on Your Website
- Disable Tidio for specific subpages
- Troubleshooting changes in your Tidio widget settings - Ensure widget visibility on your website
- Opening the Chat Widget from a custom button or a link
Flows
- The Flows section
- Adding a new Flow
- Flow Templates
- My Flows section
- Edit your initial message (first flow)
- The Monthly Flow limit
Lyro - AI Chatbot
- Lyro - The conversational AI chatbot
- Lyro - a quick setup
- Data sources - Lyro's knowledge base
- How to import knowledge from your existing system into Lyro
- The Lyro AI chatbot limit
- How to create a good FAQ for Lyro?
Helpdesk
Campaigns
- Campaigns in Tidio
- Email Marketing consent
- Email Aliases
- Schedule Your Campaign
- Import Contacts From Other Mailing Providers to Tidio
- Anti Spam Requirements
Tidio Features
- How do flows, Lyro, and live operators work together?
- Live Video Calls
- The Monthly Conversations limit
- Canned Responses
- Chat Assignment options
- Assigning conversations to operators
Billing & Subscription
- Which upgrades do I need?
- The Tidio trial version
- The Free version and downgrading your account
- Upgrading your Account
- Automatic Upgrades
- Manage your Subscription (invoicing and card details)
Integrations
- Responding to Instagram and Facebook comments
- Integration with Messenger
- Integration with Instagram
- Integration with WhatsApp
- Integration with Zapier
- Integration with Zendesk
Contacts & Leads
Notifications
- Offline Email Notifications
- My Notifications are delayed
- Allow notifications in your browser
- Android notifications
- Troubleshooting Mobile Notifications
- Troubleshooting Apple Notifications
Mobile & Desktop App
Security & Legal Matters
- Troubleshooting reCAPTCHA issues
- Privacy Policy and GDPR Compliance
- How are Security Matters handled at Tidio?
- Accessibility
- Two-Factor Authentication (2FA)
- Flow Legal Disclosures