Help Center Articles

Install Tidio

• Install Tidio on Your Website
• Install Tidio on Shopify
• Install Tidio on WordPress
• Install Tidio on Woocommerce
• Install Tidio on Squarespace
• Install Tidio on WIX

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Get Started

• Why Use Tidio?
• Creating an Account and Login In
• Log in to an Existing Account - WordPress
• Unable to Log In
• Start Using Tidio Panel
• Customize Your Chat Widget

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Manage Project & Account

• Forgotten Password or Email
• Settings Panel
• Change & Add Languages in Your Chat Widget
• Localization: Change the Language of Your Tidio Panel
• Manage Operators
• Set the Profile Picture

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Widget Customization

• Widget Position
• Show Tidio Widget Only on Specific Pages
• Hide or Disable Chat on Your Website
• Disable Tidio for Specific Subpages
• Changes Aren't Visible
• Opening the Chat Widget from a custom button or a link

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Billing & Subscription

• Which plan do I need?
• Premium Features in Tidio
• Tidio Trial Version
• Upgrading Your Account
• Manage Subscription
• Invoices

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Integrations

• Integration with MailerLite
• Integration with SendInBlue
• Integration with Instagram
• Integration with Messenger
• Manage Shopify Orders
• Integration with Zapier

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Chatbots

• Chatbots Section
• Adding a New Chatbot
• Chatbots Templates
• Triggers
• Actions
• Conditions

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Email Marketing

• Email Aliases
• Schedule Your Mailing Campaign
• Import Contacts From Other Mailing Providers to Tidio
• Anti Spam Requirements
• Smart Elements to Automate the Email Creation Process
• Spam Checking

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Tidio Features

• Reply Assistant (AI)
• Departments
• Canned Responses
• Permissions
• Analytics Section
• Automatic Solve

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Contacts & Leads

• Contacts Section
• Use Contacts List Efficiently
• Automatic Contacts Import – Shopify
• Import Contacts Into Tidio

Notifications

• Allow notifications in your browser
• Offline Email Notifications
• My Notifications Are Delayed
• Troubleshooting Mobile Notifications
• Troubleshooting Apple Notifications
• Android notifications

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Mobile & Desktop App

• Unable To Install the Desktop App on My Mac
• Download Tidio Desktop App
• Download Tidio Mobile App

Security & Legal Matters

• Accessibility - Tidio
• Two-Factor Authentication (2FA)
• Privacy Policy & GDPR Compliance
• How Are the Security Matters Handled at Tidio?
• Bugs Bounty & Bugs Reports
• Chatbots Legal Disclosures

Release Notes

• Coupon Codes - Track Impact on Your Revenue
• One Inbox - More Powerful View for Managing Your Conversations
• Introducing Chatbots Strategies - A Goal Without a Plan Is Just a Wish?
• Disable Text Input - #1 Most Requested Chatbot Feature
• Ticketing System
• Understand customers' questions and automate conversations with AI Response Bots

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