Install Tidio on Ecwid (by Lightspeed)

See how easy it is to install Tidio on your Ecwid by Lightspeed store. Follow the steps we describe below to learn how to add the Tidio app to Ecwid.

In this article, you'll learn:

• How to install the Tidio widget on Ecwid
• How to troubleshoot installation

Install Tidio on Ecwid

You can only install Tidio on a paid Ecwid subscription. If you don't have a Tidio account yet, look at our article explaining how to create a Tidio account. 

First, open your Ecwid panel and head over to the Website > SEO section. 

 

 

Scroll down to the SEO section and paste your Tidio installation code to the code field in SEO settings.

 

 

 

You can find your unique Tidio installation code in the Settings > Live Chat > Installation section in Tidio:

 

After pressing the Save button, the chat will be added to your website. 

Troubleshooting

Recently, the Ecwid team has released a new Instant site where the home page blocked the loading of javascript codes.

As a result, in stores that activated the Instant site, the Tidio widget is displayed correctly only on subpages and does not appear on the main page.

Follow the steps below to correctly display the widget on the whole website (including the home page).

1. Locate the installation code

To find the installation code, please log in to the Tidio panel and head over to Settings > Channels > Installation section in your Tidio panel.  You can access a set of instructions with a JavaScript code by clicking the 'Click here' button. Then, just copy the JavaScript code to your clipboard.

2. Paste the Tidio javascript code into your Ecwid website 

 In that step, you will have to add a short script inside the website settings >  overview > SEO settings section of your Ecwid admin panel. 

And that's it!

Thanks to our flows, you can now instantly communicate with your website visitors through the Tidio Live Chat and automate a big part of it.