See how easy it is to install Tidio on your Ecwid by Lightspeed store. Follow the steps we describe below to learn how to add the Tidio app to Ecwid.
In this article, you'll learn:
- How to install the Tidio app on Ecwid
- How to use an alternative installation method (advanced)
- How to troubleshoot installation
Install Tidio on Ecwid
To install Tidio - open your Ecwid dashboard and head over to the Apps section. Type in 'Tidio' into the search bar to look for the Tidio app.
If you're a user on the Ecwid Venture plan or higher - you'll see the blue install button.
That step will take you into the login panel. If you have an existing Tidio account - you can log in to that account on the left side or create a completely new account by clicking on the blue button to integrate with your site.
If you choose to log in to an existing account - a Tidio panel will automatically open for you. If you wish to create a new account - you will need to go through the panel customization steps.
If you cannot log in to the Tidio panel or create a new account, you can always find the Tidio app in the Apps > My Apps section in the Ecwid panel and open the app from there again.
If your account was integrated with Tidio - you can click on the blue 'go to Panel' button to be transferred into the Tidio panel.
If you integrate with Tidio for the first time - you will see the configuration process of customizing your Tidio widget.
Once the customization steps are finished - you'll be transferred to the Tidio panel, from where you can manage all the incoming messages.
This method is also available only for paid Ecwid users who have created a Tidio account already. If you don't have a Tidio account yet, look at our article explaining how to create a Tidio account.
Open your Ecwid panel and head over to the Website > SEO section.
Scroll down to the SEO section and paste your Tidio installation code to the code field in SEO settings.
You can find your unique Tidio installation code in the Settings > Channels > Live Chat > Installation section in Tidio.
After pressing the Save button, the chat will be added to your website.
As a result, in stores that activated the Instant site, the Tidio widget is displayed correctly only on subpages and does not appear on the main page.
Follow the steps below to correctly display the widget on the whole website (including the home page).
1. Locate the installation code
In that step, you will have to add a short script inside the website settings > overview > SEO settings section of your Ecwid admin panel.
And that's it!
Thanks to our chatbots, you can now instantly communicate with your website visitors through the Tidio Live Chat and automate a big part of it.
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