Manage Multiple Projects – Tidio

Tidio allows you to create multiple projects under the same account (email address used to log in), making it easier to manage chats for numerous websites.

In this article, you'll learn:

How to add a new project
How to switch between projects
How to delete a project
How to edit the project's name

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If you're a Plus user, we've got a special tool for managing your multiple projects! You can request access to our one-inbox feature, which adds an extra tab displaying all project notifications related to your projects.

Add a new project

Each project in Tidio has an independent configuration, settings, and widget, but you can use the same email address to log in and quickly switch between the projects.

Adding a new project is simple; click on your avatar in the bottom-left and hit the Create a new project button. This will allow you to create a new project.

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Please be aware that paid subscriptions are per project & notifications work only on the current project you're logged into.

Configure a new project

After adding a project, you'll see a tour that allows you to set up a project. You will be asked for your name, role, industry, etc. This step helps you personalize the widget, the same as you did when installing Tidio for the first time.

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After the configuration, you'll need to install the widget on your website.

Install the project on your website

You can install your project by heading to the Settings > Live Chat > Installation section.

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Click on the platform name to see the instructions for installation. If you don't see your platform listed - choose the JavaScript code instruction.

Switching between projects

Once you're done configuring and installing your project, you will get access to your new Tidio Dashboard. From there, you can manage the Conversations, Appearance, and all the other settings for that particular project (same as you did for your original project).

Click on your avatar in the bottom-left and open the projects list to choose the project you'd like to log into:

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The page will refresh, and you'll be transferred to the chosen project.

Deleting projects

To entirely delete your Tidio project, you need to be a project owner of the account and make sure you're logged in to the project you wish to delete.

To delete the project, head over to the Settings > Project & Billing > Preferences section, where you'll see a red Delete project button.

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By clicking on the Delete project button, you'll delete the whole project from our database.

Editing the project's name

To edit a project name, log in to the correct project and head over to Settings > Project & Billing > Preferences section. You can edit the project name in the URL field.

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The URL will be visible for your customers in the footer of the emails sent from Tidio.