Change & Add Languages in Your Chat Widget – Tidio

Tidio's multilanguage settings offer a seamless solution for websites with multiple language options. By automatically detecting the visitor's browser default language, Tidio can ensure that the chat widget is displayed in the appropriate language, even for users on the free Basic plan.

In this article, you'll learn:

How to add a new language
How to translate the phrases manually
How to change the languages settings for WIX users
How to troubleshoot language settings

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Please note that this option doesn't translate the conversations automatically. We are only able to automatically translate the chat widget and all its texts and buttons.

Adding a new language:

To access the multilanguage option, navigate to Settings > Channels > Appearance > Multilanguage, where you can add a new language or customize existing translations to suit your needs.

Tidio provides pre-translated languages such as French, German, Italian, Portuguese, Russian, Spanish, and English. To add a new language, select it from the dropdown menu and click the Add button.

Screenshot

If the language is not pre-translated or you want to customize each phrase individually, click on the manage and edit translations button below the drop-down list.

Translation Panel

The translation panel allows you to add and translate phrases for the chosen language. Each language appears as a separate tab (e.g., Dutch, Polish, English). Click on the language tab to access a list of available phrases. Simply edit the fields to align with your business requirements and click the blue Save button at the bottom of the page.

Screenshot

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Please note that Multilanguage picks up a default language based on a visitor's browser settings. If you'd like to test it on your site correctly, make sure to change your browser's language first.

Setting Translations on Wix

If your website is based on Wix, the multilanguage settings are available in the Translations section with the flag icon on the left-side menu.

Screen

Troubleshooting

If you can't see the chat in the language you've set in Tidio:

Try saving the settings in the Channels section in the Tidio admin panel.
Make sure you've set the language in your browser to the one you want to see in your Tidio widget. From our experience, it's easiest to edit the language in Firefox.
Make sure you're visiting a refreshed window. The changes will appear once you visit your website in a new incognito/private window.