Change and add Languages in your Chat Widget – Tidio

Tidio's multilanguage settings offer a seamless solution for websites with multiple language options. By automatically detecting the visitor's default browser settings, Tidio can ensure that the chat widget is displayed in the appropriate language.

In this article, you'll learn:

How to add a new language
How to translate the phrases manually
How to change the language settings for WIX users
How to troubleshoot language settings

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Please note that this option doesn't translate conversations automatically. We are only able to automatically translate the chat widget and all its texts and buttons.

Adding a new language

To access the multilanguage option, navigate to Settings > Live Chat > Translations, where you can add a new language or customize existing translations to suit your needs.

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Tidio provides pre-translated language packs, including French, German, Italian, Portuguese, Russian, Spanish, and English (the default). To add a new language, select it from the dropdown menu and click the Add button.

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The option to add multiple language packs (so that your Tidio widget can automatically switch between different versions) is only available for subscribers of the Plus package.

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If the language pack you need is not pre-translated, or if you wish to customize each phrase individually, you are free to edit the current pack by modifying each field individually. You can also use this function to simply customize certain default phrases, e.g. if they do not fit your business or preferred tone.

A quick overview of your language configuration is also available at the bottom of Settings > Live Chat > Appearance, in the Multilanguage section at the bottom:

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You can select the Default language, and that pack will serve as the main language version for your Tidio widget. You can only select one language pack here.

The Translations drop-down menu lets you add more language packs (just like using the Add button in the Translations section, mentioned earlier), which can allow your chat widget to support multiple language versions. Please note that this is only available for Plus subscribers.

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If you'd like to customize the phrases individually, click on the Manage and edit translations button below the drop-down list, and you'll be taken to the main Translations panel.

The Translations panel

The Translations panel allows you to add and translate phrases for the chosen language. Each language appears as a separate tab (e.g., Danish, English, Polish, Chinese). Click on a language tab to access a list of available phrases. Simply edit the fields to align with your business requirements or your preferences.

Please note that any changes you make are saved automatically!

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Please note that the Multilanguage system picks up the default language set in th visitor's browser settings. If you'd like to test it on your site correctly, make sure to change your browser's main language first.

Setting Translations on Wix

If your website is based on Wix, the multilanguage settings are available in the Translations section with the flag icon on the left-side menu.

Screen

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As of September 30, 2024, the Tidio Live Chat & AI Chatbots app will no longer be supported directly through WIX.

Troubleshooting

If you can't see the chat in the language you've set in Tidio:

Try saving the settings in the Settings > Live Chat > Appearance section in the Tidio admin panel.
Make sure you've set the language in your browser to the one you want to see in your Tidio widget. From our experience, it's easiest to edit your language settings in Firefox.
Make sure you're visiting a refreshed window. The changes will appear once you visit your website in a new incognito/private window.