Forgotten password or email

Have you forgotten a password or email to your Tidio account? Allow us to explain what to do in such situations. 

In this article, you'll learn:

• What to do when you forget your password
• What to do when you forget your email address

Forgotten password

If you forget your password while logging into www.tidio.com, click on the Forgot password? link. We'll send you a temporary password so you can log in quickly. Please remember to change your password after that!

We'll send you a reset instruction to the email you provided.

Please click the Send button just once. The email will be immediately delivered to your inbox. 

If you requested the password reset link but do not see it in your mailbox - please, check the spam/junk folder. If the email isn't visible even in the spam folder of your mailbox, send us an email to support@tidio.net. 

In the email, please include the email address of your Tidio account. We will check whether the email address exists in our database, and if possible, we will send you the link manually from our system. 

Forgotten email

If you forget your login email address, contact us via email support@tidio.net, and we'll troubleshoot it with you. On contact, please provide our agents with your website URL so that we know what to check.