In your Tidio admin panel, the Channels section (which is part of Settings in general) provides various options that allow you to customize and manage your widget, social media integrations, and more. In this article, we will explore the different settings within the Channels section and guide you through their configuration.
In this article, you'll learn:
- How to adjust the widget settings
- What the Pre-Chat Survey is
- How to adjust the Multilanguage settings
- What the Sidebar is
- How to use the Messenger integration
- How to use the WhatsApp integration
- How to use the Instagram integration
- How to set up email integration
- What the Chat Page is
Widget Appearance
In the Settings > Live Chat > Appearance section, you can customize your Tidio widget to your preference.
The changes you can make in the Look & feel settings are based on how you prefer the chat widget to be presented on your website. A preview will be available on the right, too, so that you can see the changes in real time.
You can learn more about each step from the Look & feel section in our article about Customizing your Tidio chat Widget.
Widget Visibility
Under the widget visibility settings, you can ensure that the widget is visible for your website visitors and choose whether you wish the widget to be displayed when you are offline and on which devices.
To customize the widget's visibility, you can choose to display it on chosen devices or use the Hide on specific pages option to hide it from specific pages only. You can also enable the option labelled Let visitors create a Ticket when you're offline - if you prefer your visitors to submit an email message when you're away.
Get Started
Under the Get Started settings, you can modify the Status, background, and a message that would be visible if you don't have any flows enabled.
Pre-Chat Survey
Below the Get Started section, you will find the Pre-Chat Survey. Here you can create a survey that will ask your visitor for their name, email address, phone number, or GDPR compliance after they type in their first message and attempt to start a conversation with you.
This information will then be saved for you in the conversations panel to use during a chat.
Multilanguage
The Multilanguage feature allows you to display the chat widget in more languages. On top of that, you can edit each phrase of the translation and customize it to your needs. To learn more about the Multilanguage section, check out this article: Multilanguage.
Sidebar
Set up your chat to appear as a sidebar on the left or right border of your website. Once a user clicks the sidebar, the standard chat widget at the bottom will appear.
Facebook Messenger
Here you can configure your integration with Messenger. To authorize, log in with your Facebook credentials. To learn how this works, read our article that explains how to Integrate Tidio chat with Messenger.
Refer to our guide on integrating Tidio chat with Instagram for detailed instructions.
Check out our article on how to Integrate Tidio chat with WhatsApp for step-by-step instructions.
Helpdesk
Configure the integration with your email account to receive and send emails through Tidio Chat. This will let you keep all your communication with clients in one place. To learn more about this, check out our mailbox Integration guide.
Chat Page
You can also link your chat to a button on your page and have it appear in a new window when clicked by a user. The Chat Page URL is available at the bottom of the section - you can copy and link it to a button on your website.
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