After creating your new Tidio account, a 7-day trial period starts, during which you can test the features from our premium plans. Once the trial expires, you can continue using Tidio with the free, basic plan or upgrade to our paid plans.
In this article, you'll learn:
- What happens during the trial period
- What happens when the trial time expires?
- Why we don't offer demos
The trial period lasts 7 days, during which you can test out the premium features of our service without any commitment required, such as a credit card, etc. The remaining time of the trial will be shown in the upper-right corner of the Tidio panel after clicking on the statistic icon. If you feel that you need more time to explore the features of Tidio, please contact us at firstname.lastname@example.org.
If you want to skip the trial period, you can also end the trial period, immediately switching your account to the free, Basic plan. To do that, click on the click here button in statistics.
You can see more details about our paid plans and what they offer in our article about premium features.
What happens when the trial time expires?
Once the trial expires, you'll see a pop-up window with a choice to upgrade to our premium plans which you tested during the trial period, or downgrade to the free basic plan.
You can choose the paid plan by clicking on the Select plan button. To continue on the free, basic plan, click on the downgrade button under the Free plan.
At Tidio, we do not show demos as we believe it does not show the real product behind them. Instead, we offer unlimited access to all the premium features for 7 days during the Trial period.
If you would need some more time to test our system, send us a message through our chat or via email, and we will see what can be done about it :)