The Visitors List

The live Visitors list, located in the Customers section in your Tidio panel, gives you the ability to track customers visiting your website. You can use that real-time overview to get to know them and learn what they're looking for on your website. 

In this article, you'll learn:

• How to use the Visitors list
• How to filter the Visitors list
• How to start a chat pro-actively before a visitor contacts you
• Differences between the Tidio Visitors list and Google Analytics data

Visitors list overview 

The Visitors list gives you an excellent overview of your potential customers. You can use the collected information to go beyond and contact them proactively to exceed their expectations and improve their satisfaction.

You can access the Visitors list when you open the Customers section; open the Now live tab to see the list:

The Visitors list gives you the following data: 

• The visitor's name (or email, if no name was collected specifically)
• The visitor's Last Visited Page on your website 
• The visitor's Country
• The visitor's web browser
• When the visitor entered your website originally
• The visitor's tags, if any are available
• Information on whether the customer is new or is returning to your website 

Start the chat pro-actively 

To pro-actively contact your website visitors, click on the button on the right, next to your visitor's details. You'll be transferred to the conversation panel, where you can start the chat. 

Your current chat will appear at the top of your conversation list when you start the conversation.

You'll have constant access to the customer data on the right in the chat conversation:

 

 

 

You can manually add their name, email address, phone number, or other details or set up a pre-chat survey to automate this process.

 

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Users who have not provided their name will appear as a randomly generated hashtag ID until you set a name for them yourself or fill it out during the survey. 

 

 

 

Filtering your Visitors list

 

If you want to limit your Visitors list to show only certain types of users, you can do that with the filtering options available at the top.

The first options allows you to filter your list by country; you can click on the country (or countries) that you're interested in from the menu:

 

 

 

The other option is to limit the list to only new or only returning visitors, if you prefer:

 

 

 

 

Tidio Visitors vs Google Analytics

 

Why does the visitor's list differ from what google analytics shows?

 

Tidio uses a different algorithm than Google Analytics. Our chat will show you the exact amount of visitors on your website while the chat is installed on your site. You can read more about it in our article about the differences between the Google Analytics algorithm and Tidio's algorithm.