Keeping up with customer messages is essential for effective communication and customer support. Tidio offers a range of notification settings that allow you never to miss a message from your customers.
In this article, you'll learn:
- What types of notifications can you see at Tidio
- How to adjust Tidio web panel notifications
- What are Offline email notifications
- How to adjust Tidio mobile app notifications
- How to adjust Tidio desktop app notifications
Types of notifications
You can set up the Tidio notifications for the Web Page panel, Mobile App & Desktop App & email communication. We differentiate the following notification types:
New Chat Requests
Notifies you about all new chats started by your website visitors. All the new chats are visible in the unassigned folder inside the Tidio conversation panel.
New Messages
Notifies you about all new messages sent to you by your website visitors.
Incoming Visitors
Notifies you about new visitors entering your website.
New ticket and ticket messages
Notifies you about new incoming tickets (emails).
Notify Operators
Notifies you about actions made by your website visitors in the chatbot's flow. This notification can be set up in the chatbot's creator using the Notify Operators action.
See how to set up each notification for different devices below.
Web Panel Notifications
Web Notifications
To set your Tidio Web Panel notifications, head over to the Settings > Notifications section in your Tidio Admin panel.
In the Notifications section, you can set up: New messages, new chat requests, incoming visitors & new tickets, and ticket message notifications.
The notifications are differentiated into web notifications (push-up) & offline email notifications (email to your mailbox). You can also choose a web notification sound on the right for each type of notification. We'll explain the offline email notifications more in-depth later in this article.
Offline Email Notifications
To start receiving offline email notifications, check the boxes under the email column in the Settings > Notifications section. The offline email notification option allows you to receive your website visitors' inquiries directly to your email when you're logged out or set to Offline in your Tidio panel.
In the offline email notifications, there is a 5 minutes delay time which is counted from the last message received. This is made to avoid sending you all the messages in separate emails. Instead, the system will collect all those chat messages that have been written on the chat and send them to you in just one mail 🙂
The email notifications are always sent to the email address you used to create a Tidio account. However, if you would like to add an additional email to keep receiving emails to another personal email address. In that case, you can enable the Forward email notification option and add different emails manually.
If you would like to learn more, see our article about offline email notifications.
Tidio Mobile App
You can set up the notifications for your Tidio Mobile app by heading over to the Settings > Notifications section of the mobile app and making sure the notifications are enabled.
If you enabled the notification but still experiencing some problems, open our notification troubleshooting center in the Settings > Notification of your Tidio mobile app.
The phone will automatically run a test for you, and in case of any incorrect settings on your mobile device, the app will navigate you to the correct section to adjust them.
You can also request the test manually by clicking on the Send a Test Message button or opening our Help Center to find more troubleshooting steps for each mobile device.
Tidio Desktop App
You can download our Tidio desktop app on your Windows and Mac computers. We explain how to download the Tidio desktop app in more detail in our article about desktop app installation.
Once you have your Tidio desktop app installed, setting up the notification for the desktop app is similar to setting up your notifications in the web browser panel.
To set your Tidio desktop app notifications, head over to the Settings > Notifications section in your Tidio desktop app. The settings in our desktop app are similar to our web panel settings.
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