See how easy it is to install Tidio on your Drupal website. The chat will need to be installed manually, but the process is pretty simple.
In this article, you'll learn:
Log into your Tidio panel at www.tidio.com and go to the Settings > Channels section on the left. In there, look for installation (inside the Live Chat category).
Next, log into your server using an FTP client, e.g., Filezilla (https://filezilla-project.org/) & find the location of your theme in the server.
To do so, you can check the name of your theme in the Drupal panel and look for a catalog with a similar name in catalogs/themes/name_of_your_theme, sites/all/themes/name_of_your_theme, or sites/default/themes/.
If there is no header, copy the file from /modules/system/html.tpl.php to catalogues_themes/templates.
Save your changes and send them back to the server (overwriting the old file).
Done! Tidio Chat will now appear on your website. Now you can go back to your Tidio Chat panel and customize chat to your preferences.