Schedule Your Campaign – Tidio

Scheduling email campaigns allows you to reach your audience at the most opportune moment, even when you're not available. In this article, we'll guide you through the process of scheduling your email campaigns in Tidio.

In this article, you'll learn about:

The unlimited number of scheduled campaigns
Schedule your email campaign in Tidio
Canceling or deleting a scheduled email campaign

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Starting June 17th 2024, the Campaigns tool is available exclusively to Tidio+ subscribers and to users with active Campaigns subscriptions.

Scheduled campaigns give you and your business more freedom to reach your audience at a perfect time. Imagine taking the day off and enjoying yourself with your loved ones while the email campaign reminds people about your business - even if you're not around.

Unlimited Number of Scheduled Campaigns

Great news! Tidio allows you to schedule an unlimited number of email campaigns. There are no restrictions on the number of campaigns you can schedule. Additionally, you can address your campaigns to any number of contacts as long as it falls within your monthly Campaigns limit.

Our system will collect your email quota (from the contacts limit for Campaigns) only once the campaign is sent to your contacts. We will not freeze your quota before our system actually starts sending the emails to your recipients. The quota will be collected from the billing cycle for which the email campaign is planned.

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A company that uses Tidio's Campaigns tool subscribes to the paid plan on August 15th. Their quota refreshes on the 15th day of each month. In September, the company started to plan amazing Black Friday deals for their customers, but they scheduled their email campaign for November 20th. In this scenario, the email campaign's quota will be taken from the November billing cycle, as the limit refreshes on November 15th.

Scheduling Your Email Campaign

To schedule your email campaign in Tidio, follow these steps:

Ensure your emails are ready and proceed to the Send step in the email campaign editing tool.
In the Send step, you can choose a specific date and time for your campaign to be sent. Enter the desired date and time, keeping in mind that the duration of delivery depends on the number of recipients. Larger recipient lists may take several hours for the campaign to be fully delivered.
Once you've set the date and time, proceed to the last step, Summary. Click on the Continue button to confirm your campaign. Double-check that the date and time are correct before proceeding.
After confirming your campaign, your email will be sent to your recipients on the scheduled date. Please sit back and relax while our system takes care of the rest.

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The duration of delivery of all emails depends on the number of recipients. In the case of several thousand recipients, it may even take several hours for the email campaign to be delivered.

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All done! Your email campaign is now scheduled, and you can relax while our system takes care of the rest ✉️

Cancelling or Deleting a Scheduled Campaign

You have the flexibility to cancel or delete a scheduled email campaign at any time before the scheduled date. Follow these steps:

Navigate to the Campaigns section and access the My campaigns tab.
In the My manual campaigns list, you'll find your scheduled campaigns marked with the Scheduled status. Choose the campaign you wish to modify.
If you select the Cancel option, the campaign will be saved as a draft, allowing you to make changes and reschedule it for a later date.
Alternatively, choosing the Delete option will permanently remove the campaign from your My campaigns list. Please note that deleted campaigns cannot be retrieved.

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We hope scheduling your campaigns will help you discover new ways for improving your business! 📈