Tidio's multilanguage settings offer a seamless solution for websites with multiple language options. By automatically detecting the visitor's browser default language, Tidio can ensure that the chat widget is displayed in the appropriate language, even for users on the free Basic plan.
In this article, you'll learn:
- How to add a new language
- How to translate the phrases manually
- How to change the languages settings for WIX users
- How to troubleshoot language settings
Adding a new language:
To access the multilanguage option, navigate to Settings > Channels > Appearance > Multilanguage, where you can add a new language or customize existing translations to suit your needs.
Tidio provides pre-translated languages such as French, German, Italian, Portuguese, Russian, Spanish, and English. To add a new language, select it from the dropdown menu and click the Add button.
If the language is not pre-translated or you want to customize each phrase individually, click on the manage and edit translations button below the drop-down list.
The translation panel allows you to add and translate phrases for the chosen language. Each language appears as a separate tab (e.g., Dutch, Polish, English). Click on the language tab to access a list of available phrases. Simply edit the fields to align with your business requirements and click the blue Save button at the bottom of the page.
Setting Translations on Wix
If your website is based on Wix, the multilanguage settings are available in the Translations section with the flag icon on the left-side menu.
If you can't see the chat in the language you've set in Tidio:
- Try saving the settings in the Channels section in the Tidio admin panel.
- Make sure you've set the language in your browser to the one you want to see in your Tidio widget. From our experience, it's easiest to edit the language in Firefox.
- Make sure you're visiting a refreshed window. The changes will appear once you visit your website in a new incognito/private window.