Integration with Mailchimp

By seamlessly connecting Tidio and Mailchimp, you can automatically add new subscribers from Tidio to Mailchimp. This integration simplifies the subscriber management process and ensures a smooth transition of data between the two platforms.

 

In this article, you'll learn:

• How to integrate Tidio with Mailchimp
• How to add new subscribers from Tidio to Mailchimp

 

 

How to integrate Tidio with Mailchimp 

Tidio integration with Mailchimp allows you to automatically:

• add new subscribers from the pre-chat survey to Mailchimp
• add new subscribers from flows to Mailchimp
• manually change subscriber status in the Tidio panel and pass it to Mailchimp

 

Open your Tidio admin panel and navigate to the Integration section located in the left sidebar, right above Settings. Then, click on the Mailchimp tile.

 

 

You'll see a window with a summary of all integration benefits. To process, click on the blue Install Mailchimp button. 

 

 

You’ve now added the app to your account. However, to fully integrate Tidio Chat with Mailchimp, you need to authorize the Tidio and Mailchimp connection. To do so, please:

 

1. Select New authentication in the bracket
2. Log in to your Mailchimp account
3. Click the Allow button

 

 

By allowing the access, you gave Tidio access to your Mailchimp account so that we can add subscribers to your Mailchimp account.

 

In the next step, select the Mailchimp Audience to which new subscribers will be added. Click Finish when you’re all done. Remember! Tidio integration allows adding subscribers to a single audience only.

We recommend our Zapier integration if you wish not to use the double-opt-in.

 

 

How to add new subscribers from Tidio to Mailchimp 

New subscribers can be added to Mailchimp from Tidio in a few scenarios we describe below.

 

Pre-chat Survey

When you have the Pre-chat Survey enabled and a user provides their email address and communication consent, this email will be automatically added to your Mailchimp Audience.

 

 

Manual status update

You can change a user’s subscriber status manually. When you change it to “Subscribed,” we will pass the user’s email to Mailchimp.

 

 

Flow

You can also add subscribers to Mailchimp using a flow and the Subscribe for Mailing node. When you collect an email address using such a flow, we pass it automatically to your Mailchimp Audience.

 

 

Remember! Our integration with Mailchimp supports double-opt-in confirmation emails. This means that if your Audience in Mailchimp is set to double opt-in, a confirmation email will automatically be sent to a new subscriber. The new subscriber will be added to the Audience only when they confirm the sign-up. You can change the list settings in your Mailchimp account.