Unable to install the Desktop App on my Mac – Tidio

If you have encountered a problem while installing the Tidio desktop app on your Mac OS device, we explain how to solve it.

In this article, you'll learn:

How to install Tidio on Mac OS devices when an error occurs

Mac OS X error message

Mac OS X automatically blocks applications that do not come from the Mac App Store. Thus, when installing the Tidio desktop app you may receive the following alert:

Screen_Shot_2019-08-28_at_12.58.36_PM.png

It doesn't mean you cannot install our app, though! In order to install the app, you should allow our app to be installed in the Security & Privacy settings of your computer:

Once you locate the application you've downloaded, open it, and - when a new alert appears - click Open again.

Screen_Shot_2022-06-24_at_12.26.26.png

Then just follow the steps in the installation wizard. That's it!