Actionable data is one of our main product-strategy pillars in Tidio. We always do our best to provide you with features that help you increase your business performance.
In this article you'll learn:
Helpfulness
From now on, Tidio Flows include an option where your website visitors can leave feedback on specific messages using a simple thumbs-up or down.
Ready to hear how your visitors find your information?
Learn more by taking a look at our article, where we explain how to measure the effectiveness of self-help with helpfulness.
The higher your Helpfulness score - the better!
Handoff
Have you ever wondered how frequently your flows are terminated by Visitors that type and send a message instead of choosing the right Buttons or Quick Replies? Now, our Handoff metric will let you know that.
What's Handoff? Handoff is a % of terminated/aborted flows by Visitors in the last 7 days (e.g., typing instead of clicking buttons).
The lower the Handoff score - the better!
To learn more on how frequently your flows are routed to the team, look at our article, which explains the Handoff metric in more detail.
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