Re-integration guide for Tidio Bot App users on Shopify – Tidio

Due to recent changes in Shopify's private app policy, we have updated the way we support flows (previously known as chatbots) dedicated for Shopify.

In this article, you will learn:

How does the update affect you?

The update applies to any flows that utilize Shopify-specific nodes, so only Shopify stores integrated with Tidio are affected.

Don't worry, though - Tidio with all its flows will continue working perfectly fine! We have updated the main Tidio app, so it will be handling everything from now on.

Re-integrate your Tidio app on Shopify

All you have to do now is a simple re-integration, which can be done in a few easy steps. Please find the instruction below.

1. Log into your Tidio project.

2. Go to the Flows section, and access the My Flows list:

faq shopify 2024-04-10 at 15.35.33.png

3. Find a flow that uses Shopify nodes (such as the default flow templates for Delivery Tracking, Shipping Zones, or Product Availability).

4. Click on the Show statistics button:

5. In the window that opens, click on the Manage integrations button in the top-right - and use the Disconnect option:

6. Confirm your choice to disconnect:

7. In the same window, under Manage integrations again, you should see a new option: Reconnect. Click on that option:

8. You will be prompted to provide your myshopify.com domain name. If you're not sure what it is, you can find it in your Shopify store settings:

9. Almost done! Now, please check the status of your Shopify-related flows in the My flows list. Most likely, you'll need to activate them once more:

And that's all! Now that the re-integration is done and your flows are active again, everything should be back to normal.

If you encounter any problems, our Support Team is available to assist you. Just reach out to support@tidio.net