In your Tidio panel, you have the flexibility to control the visibility of the chat widget based on your availability or specific requirements. You can hide the Tidio chat widget when you're offline in your Tidio panel or hide it permanently regarding your status.
In this article, you'll learn:
- How to hide the widget when offline
- How to display widget on chosen devices
- How to disable the chat permanently
- How to hide widget on specific pages
Hide the widget when offline
To hide the chat widget when you're offline, access your Tidio panel and navigate to Settings > Channels > Live Chat > Appearance > Widget Visibility. In this section, you'll find options to toggle the visibility settings according to your preferences.
You can decide whether you wish to display the widget when you're offline, on which devices you wish to display the widget and on which pages the widget should be hidden.
Display widget on chosen devices
In the visibility settings you can also decide to show the Tidio widget only on chosen devices. We describe all available options below.
Both on mobile and desktop devices
The chat will be displayed on every page of your website (on desktop and mobile devices).
Display only on desktop devices
The chat will be only visible to users who open your website on their desktop computers.
Display only on mobile devices
The chat will be only visible to users who opened your website through their mobile devices.
Disable the Chat Permanently
If you wish to disable the chat widget permanently on your website, navigate to Settings > Channels > Appearance > Widget Visibility section.
To hide the widget permanently on your website, untoggle the Display Widget toggle to hide the widge entirely from all website visitors.
Hide on specific pages
To hide the Tidio widget on specific pages, you can use the Hide on specific pages option.
When you click on the hyperlink, a new window will appear to select the pages on which the widget will no longer be displayed. You can choose not to display the widget on mobile or desktop pages.
Disable for Exact URL Address
If you wish to hide the Tidio chat widget on specific pages, you'll need to put their URL addresses individually into the website's field and click add.
To save the settings, click on the X button and scroll down to the bottom of the page to click on the Save button.
Disable for Address Contains
If you would like to disable the chat widget on pages that include the same phrase in the website's link - that's the option for you. It allows you to hide the chat widget on more than just one page within a minute.
To hide the widget on pages with a phrase that the website address contains - insert the keyword into the box marked below and click Add. To confirm, click on X in the top-right corner:
Example
Let's say we want to hide the Tidio widget inside all the Help Center articles from the Chatbots category. In this case, I will include the link www.help.tidio.com/chatbots in the page field, mark it as Address contains, and click on the add button. Now, the chat widget will be visible in all the other Help Center articles but not inside the articles about Chatbots.
To save the settings, click on the X button and scroll down to the bottom of the page to click on the Save button.
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