Disable Tidio for specific subpages

In Tidio's appearance settings, you can decide to hide the Tidio chat widget on specific pages of your website. You also get the additional option of hiding (or displaying) Tidio for users who are visiting from specific countries.

In this article, you'll learn:

• How to hide Tidio on specific pages
• How to disable Tidio for an exact address
• How to disable Tidio for addresses that contain a particular word
• How to disable (or enable) Tidio for specific countries

If it's easier for you to specify on which pages the Tidio widget should be visible - see our article on showing Tidio only on specified pages. 

Hiding Tidio on specific subpages

To hide the chat widget on specific pages - you need to edit the settings found in the Visibility and position section. Go to Settings > Live Chat > Appearance in your Tidio panel to see it:

There you can determine where your Tidio widget is displayed and how. There are several options for the desktop version of your website as well as the mobile version, and you can decide about both aspects of your widget separately.

The Hide on specific pages option allows you to make the widget invisible on certain pages (desktop or mobile devices). Once you click on that link, a new window will pop up, allowing you to decide about the details:

Disabling Tidio for an exact URL address

If you wish to hide the Tidio chat widget on specific pages, you'll need to select that option and put the exact URL addresses individually into the field, and click Add:

To save your new settings, simply click on the Confirm button in the window, then click on the Save button at the bottom-left of the Appearance section.

Disabling Tidio for addresses that contain a keyword or phrase

If you would like to disable the chat widget on pages that include the a specific phrase (or word) in the website's address - the Address contains option is for you. It allows you to hide the chat widget on more than just one page at a time, as long as the page's address contains what you've listed.

Select the Address contains option, then insert the keyword or phrase into the URL field, and click Add:

To save your new settings, simply click on the Confirm button in the window, then click on the Save button at the bottom-left of the Appearance section.

Example

Let's say we want to hide the Tidio widget inside all the Help Center articles from the 'Chatbots' category. In this case, we should include the link www.help.tidio.com/chatbots in the page field, mark it as Address contains, and click on the Add button. Now, the chat widget will be visible in all the other Help Center articles, but not inside the articles about from the 'Chatbots' category. 

Once you've added some pages to hide Tidio on, you will see the number of those pages in the Visibility and position settings. This will quickly let you know that the Hide on specific pages option is being used:

Disabling (or enabling) Tidio for specific countries

In addition to the options described earlier, you can also decide about hiding Tidio for visitors who are coming to your website from particular countries (this is based on their IP addresses). To use this function, click on the Hide or display for specific countries link:

In the popup window, you can add multiple countries by selecting them from a list:

For increased flexibility, you can instead specify the countries for which Tidio should not be hidden - you do this by selecting Display for instead of Hide for:

To save your preferences, click on the Save button in the window, then click on the Save button at the bottom-left of the Appearance section.