In this article, we'll explore the Tidio AI Terms and Fair Use Policy, providing you with essential information on how to utilize and make the most of Tidio's AI features. Let's delve into the key points to ensure a seamless experience and safety while leveraging the capabilities of Tidio AI.
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Definition of Tidio AI
Tidio AI refers to a subset of Tidio’s chatbot services that incorporate advanced algorithms and machine learning technologies. This includes but is not limited to, natural language processing capabilities for understanding and responding to user input, predictive modeling for customer behavior, and intelligent routing for directing user inquiries. These technologies are designed to augment the chatbot services provided by Tidio, empowering users with automated, intelligent assistance for their customer interactions.
Fair Use Policy
To maintain a high-quality experience for all users, we implemented a Fair Use Policy for Tidio AI. This policy ensures that excessive usage by certain users does not adversely affect the service quality for others. In cases where usage unfairly impacts Tidio's ability to provide a top-notch service, we reserve the right to moderate, limit, or throttle the usage of AI Services for those customers.
Use Restrictions
To maintain a secure and lawful environment, Tidio AI usage is subject to certain restrictions. It is strictly prohibited to use AI Services for unlawful purposes, such as: violating local, state, national, or international laws and regulations. This includes transmitting illegal, defamatory, harassing, fraudulent, or infringing data. Additionally, Tidio AI and Output must not be used to develop competing models or functionalities, mislead others regarding the origin of the Output, generate spam, or disseminate content in electoral campaigns. Any usage that violates technical documentation, usage guidelines, or parameters is also prohibited. Violation of these use restrictions may result in the suspension or termination of your access to the AI Services.
Explicit prohibitions are in place regarding the deployment of Tidio AI in specific sectors. These sectors include:
- Healthcare and Medical
- Weapons and Military
- Adult Content
- Political Campaigning
- Gambling and Betting
- Information and News
- Finance and Investment Advice
- and Legal Advice
Any usage within these prohibited domains, whether for data input or output generation, is considered a violation of the terms. Misuse of the service, including any exploitation of Tidio AI for purposes within these categories, will be recognized as a violation. Tidio reserves the right to take appropriate measures, including immediate suspension or termination of the offender's access to Tidio AI Services. Compliance with these restrictions is mandatory for all users, and continued usage of Tidio AI signifies agreement with this prohibition.
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