Manage your Subscription (invoicing and card details) – Tidio

If you're a subscriber to one of our premium plans, you can manage and edit your basic subscription details anytime in Tidio's billing settings.

In this article, you'll learn:

How to edit your subscription (invoicing and card details)
How to cancel your subscription

Editing your subscription

If you want to edit your current subscription, change the invoice details, change the card details, or change your US residency details - head over to the Settings > Project & Billing > Billing section.

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Please note: if you wish to modify your existing subscription plan (upgrade or downgrade your current packages), you need to do that via the Upgrade page, accessed in the top-right of your Tidio project.

Invoices

If you want to add your Tax ID to the invoice, or modify any other details, click on the Change invoice details button. You can also add the invoicing email if you'd like to send the invoices to another email address. After changing the details - please refresh the page and download the invoice again.

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If you would like to learn more, check our article about invoices.

Card details

After clicking on the Change card details button - you'll see a window allowing you to change your card details. Fill in your new card data and click on save. The card details will be updated, and the next billing will be charged through the new card.

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Please note: if you're having trouble with paying for your active subscription, you can put your current card details in here once again. This can help in some cases, as a new charge attempt will be made immediately upon providing the card details, even if it's the same card as before.

Change US Residency details

By clicking on the Change US Residency details button, you can add your US tax residency data (State and Zip code).

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Cancelling your subscription

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The following steps are not applicable for subscriptions purchased on Shopify. To cancel the Tidio Shopify subscription, please get in touch with Shopify support.

To entirely cancel your subscription go to Settings > Project & Billing > Billing and click on the red cancel option next to your active subscription.

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If you also want to uninstall Tidio from your website, you can check our article about uninstallation.