Widget Position

This option lets you decide if the widget is displayed in the bottom-right corner of your website, or the bottom-left corner.

Use the corresponding Button position option for the mobile version:

<script>
function onTidioChatApiReady() {
tidioChatApi.adjustStyles('#tidio { bottom: 50px !important; }');
tidioChatApi.adjustStyles(
'@media only screen and (max-width: 980px) { #tidio { bottom: 50px !important;} }',
);
}
if (window.tidioChatApi) {
window.tidioChatApi.on('ready', onTidioChatApiReady);
} else {
document.addEventListener('tidioChat-ready', onTidioChatApiReady);
}
</script>

Advanced JavaScript styling: removing styles

The tidioChatApi.adjustStyles function provides an additional capability for more dynamic styling control. When you call tidioChatApi.adjustStyles , it returns a unique string identifier, known as a styleHash . This styleHash allows you to later remove specific styles that you've applied.

If you need to dynamically remove styling from the widget, you can store the styleHash returned by tidioChatApi.adjustStyles and then pass it to tidioChatApi.removeStyles to delete that particular styling rule.

An example

Let's say you want to just temporarily apply a style or change it later. By utilizing styleHash and removeStyles, you gain finer control over the lifecycle of your widget's custom styling, allowing for more dynamic and interactive user experiences.

See the example below:

<script>
let desktopStyleHash;
let mobileStyleHash;

function onTidioChatApiReady() {
// Apply desktop style and store its hash
desktopStyleHash = tidioChatApi.adjustStyles(
'#tidio { bottom: 50px !important; }',
);

// Apply mobile style and store its hash
mobileStyleHash = tidioChatApi.adjustStyles(
'@media only screen and (max-width: 980px) { #tidio { bottom: 50px !important;} }',
);

// Example of how you might remove a style later (e.g., after a certain event)
// For demonstration purposes, we'll remove it after 5 seconds
setTimeout(() => {
console.log('Attempting to remove desktop style with hash:', desktopStyleHash);
tidioChatApi.removeStyles(desktopStyleHash);
}, 5000);
}

if (window.tidioChatApi) {
window.tidioChatApi.on('ready', onTidioChatApiReady);
} else {
document.addEventListener('tidioChat-ready', onTidioChatApiReady);
}

// You can also call removeStyles outside of onTidioChatApiReady
// as long as the tidioChatApi object is available and the style has been applied.
// For example, if you had a button that removes a style:
// document.getElementById('myRemoveButtonStyle').addEventListener('click', () => {
// if (window.tidioChatApi && desktopStyleHash) {
// tidioChatApi.removeStyles(desktopStyleHash);
// }
// });
</script>

<!-- Example button to demonstrate removal (not part of the core migration) -->
<!-- <button id="myRemoveButtonStyle">Remove Desktop Style</button> -->

Migration guide: update your Tidio widget styling

This guide is specifically for users who are currently styling their Tidio widget using CSS code directly in their website's header. Our new, backward-compatible and future-proof method to customize your widget's appearance uses JavaScript instead.

Migrating to this new JavaScript-based method is essential for ensuring continued functionality. The previous CSS styling method will no longer be supported and will cease to work with future major updates to the Tidio widget.

Previous CSS styling method

Previously, you may have adjusted your Tidio widget position using CSS similar to the one below:

<style>
#tidio-chat-iframe {
bottom: 50px !important;
}
@media only screen and (max-width: 980px) {
#tidio-chat-iframe {
bottom: 50px !important;
}
}
</style>

New JavaScript styling method

We now support styling the Tidio widget via JavaScript using the tidioChatApi.adjustStyles function. This method offers greater flexibility and is designed to work seamlessly with future updates to the Tidio widget.

How to migrate your existing CSS styles to JavaScript

To migrate your existing CSS styles, you will need to:

1. Remove your old CSS styling
   Locate and remove the <style> block that targets #tidio-chat-iframe from your website's header.
   
   
2. Add the new JavaScript code
   Place the JavaScript code (shared below) into your website, ideally just before the closing </body> tag.

Inside the onTidioChatApiReady function, you will call tidioChatApi.adjustStyles for each of your existing CSS rules.

Here's the general structure of the new JavaScript code:

<script>
function onTidioChatApiReady() {
// Paste your existing CSS rules here,
// each within a separate tidioChatApi.adjustStyles call.
// Example:
// tidioChatApi.adjustStyles('#tidio { bottom: 50px !important; }');
// tidioChatApi.adjustStyles(
// '@media only screen and (max-width: 980px) { #tidio { bottom: 50px !important;} }',
// );
}
if (window.tidioChatApi) {
window.tidioChatApi.on('ready', onTidioChatApiReady);
} else {
document.addEventListener('tidioChat-ready', onTidioChatApiReady);
}
</script>

A step-by-step example of migrating the previous CSS to JavaScript

Given that your previous CSS looked like this:

#tidio-chat-iframe {
bottom: 50px !important;
}
@media only screen and (max-width: 980px) {
#tidio-chat-iframe {
bottom: 50px !important;
}
}

... Your new JavaScript code will look like this:

<script>
function onTidioChatApiReady() {
tidioChatApi.adjustStyles('#tidio { bottom: 50px !important; }');
tidioChatApi.adjustStyles(
'@media only screen and (max-width: 980px) { #tidio { bottom: 50px !important;} }',
);
}
if (window.tidioChatApi) {
window.tidioChatApi.on('ready', onTidioChatApiReady);
} else {
document.addEventListener('tidioChat-ready', onTidioChatApiReady);
}
</script>

Important notes

• Selector change
  Notice that the CSS selector has changed from #tidio-chat-iframe to #tidio. Please ensure you update your selectors accordingly when migrating your styles.
  
  
• Separate calls
  For each distinct CSS rule (or media query block), you should use a separate tidioChatApi.adjustStyles call.
  
  
• Placement
  The JavaScript code should be placed directly above the closing </body> tag.
  
  
• If you used !important in your CSS, you can continue to use it within the adjustStyles function to ensure your styles override default Tidio styles.

By following these steps, you will successfully migrate your Tidio widget styling to the new JavaScript-based method, ensuring compatibility and continued customization for your widget.