If your notifications are delayed, we troubleshoot them in this article.
In this article, you'll learn:
Why are the notifications delayed
Android battery restrictions can delay app notifications.
Battery-saving settings can restrict background activity. For example, Google notes that Adaptive Battery may delay notifications. This is one possible cause, not the only reason a notification can arrive late.
What to do
Start in the Tidio mobile app. Open Settings > Notifications > Notification Troubleshooting. If the check reports battery optimization, tap Open Battery Settings, then Go to battery settings. Follow the prompt to set Tidio to Don't optimize.
After changing the setting, return to troubleshooting and tap Run again. You can also tap Send a Test Message to test your settings.
Check whether any battery-saving or security apps are restricting Tidio in the background. Changing battery optimization for Tidio can increase battery use.
